
Kasean Johnson

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About me
Help Desk Technician At Focus Technology
Education

Opportunities for a Better Tomorrow
2017 - 2018
Western Governors University
2024 - 2026Bachelor of Science - BS Cybersecurity and Information Assurance
CUNY New York City College of Technology
2015 - 2017None Computer EngineeringActivities and Societies: music production, basketball, small coding projects.

Full Sail University
2023 - 2025Bachelor's degree Cyber Security
Brooklyn Preparatory High School
2011 - 2015High School Diploma
Experience

CUNY New York City College of Technology
Aug 2015 - Dec 2016Micromanage workersAssisted Students Assisted Supervisor with small tasks
Work Study Student
Oct 2015 - Dec 2016Federal Work-Study Student/ Assistant
Aug 2015 - Dec 2016

Self-employed
Dec 2016 - Feb 2023Music Producer
Interactive Division, Inc.
Dec 2016 - Mar 2017Back End Developer InternDebugging back end errors that caused 50% end user not to have access to mobile application.Running error tests to catch errors with data flow for end user personal log in.Report any minor errors with application testing

Depennuer
May 2017 - Nov 2019PorterDelivering sandwiches and wine.Restocking product on shelves.Organizing New Shipment.Mop Store floors.Washing dishes.Help with kitchen food prepBreak boxes and take out trash.Clean equipment.Sweep floorsCustomer service3 compartment sinkClean tables

A ROSE HAS NO TEETH, LLC
Nov 2018 - Jun 2019Warehouse AssociateBuild a Excel spreadsheet to keep track of new and old product shipments and units received in shipments for each warehouse location.Manage and update excel spreadsheet with new recent data of shipments.Pick, pack international wholesale and customers orders.Build/comprise and manage excel spreadsheet of new/old products to keep track of preordered shipment.

Intermountain Health
Jun 2020 - Jul 2023Application AnalystBuild reports and dashboards of patient data and financial data .Coordinate ticket requests and assigning 25 tickets per to teams member's.Speaking to, with and working closely with vendors and stakeholders with ticket requests.Work within the Epic system to pull data for reporting, analytical analysis of manual data and computerized data.Data comparisons of excel spreadsheets of patient data and epic computerized data.Build and run tests on specific .ts files for a 80% overall file testing in repoDebug backend authentication for the end user.Work in bit bucket and jira.SQL queries patient data for excel spreadsheet comparison. Show less

Intermountain Health
Mar 2024 - Aug 2024Software EngineerMigrated data to Epic warehouse of patient data.Consolidated Excel data of provider video visits by location to transition future provider video visits to Epic.Remotely monitored and managed tech equipment across 167 facilities, performing remote reboots and repairs.Prepared facilities equipment and technology for Care.AI, an AI migration.Built ServiceNow reports for IT and Revenue Cycle teams.Addressed 10 to 15 weekly Video Visit Technical issues through ServiceNow tickets/incidents.Scheduled daily Team Technology huddles with the director and conducted Sprint Planning to assign tickets to in-person and remote technical IT support teams.Updated Excel Command Center files with ServiceNow CSV incident data and Fleet Metric Excel Report. Show less

Focus Technology
Aug 2024 - nowHelp Desk Technician
Licenses & Certifications

Business Analyst
U.S. Department of LaborAug 2023- View certificate

Google IT Support Professional Certificate
CourseraJul 2024 
Google IT Support
Google- View certificate

Google Technical Support Fundamentals
CourseraJun 2024 - View certificate

Multiverse Certificate in Applied Digital Business
MultiverseAug 2023
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