Renee Cross

Experience

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  Crown Furniture

  Jan 1998 - Jan 2001

  Administrative Assistant
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  AirTran Airways

  Mar 2004 - Sept 2006

  Operations Lead

  Excelled in an operations control setting. An integral component of a complex business system. Effectively communicate all necessary information to management, leads, supervisors, ramp staff, customer service, flight crews, state operations, central operations, and the FAA. Dedication to effectively manage time, gate necessities, crew confines.

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  Dynasplint Systems

  May 2008 - Mar 2011

  Patient Account Rep

  Specialty account management for experimental durable medical equipment. Effectively completed and executed PhonePRO customer service techniques. Met and exceeded cash goals for a division constantly under appeal processing. Ability to manage high account load, 1000+ patients, while maintaining an average quarterly audit score of 90%. Maintaining accuracy of accounting functions on patient’s accounts.

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  PNC

  Jun 2011 - Mar 2012

  Financial Sales Consultant

  Effectively completed training and excelled in sales immediately following training. Ability to effectively take on the marketing promotions captain role. This leadership role is to plan the activities for each particular In-store Giant location based on clientele and effectiveness to generate sales.

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  The University of Maryland Medical System

  Mar 2012 - Jun 2018

  • Integrated EPIC training into the cash management department to ensure all staff members' competency was 85% or greater.o Held multi-level training classes for staff members to envision the functionality of the EPIC integrations.o Created tests to gauge the different training environments' effectiveness to ensure all staff had a complete understanding of the revenue cycle and their impact on the overall business.• Developed operational standards for the cash management department.o Analyzed the workflow of several departments to ensure cohesiveness in implementing standard operating procedures.o Created training manuals and tests to provide the cash management team's comprehension of the strategies to complete their tasks in a timely and accurate manner.o Developed standard operating procedures for the entire central billing office (A/R, Cash Post, Coding, Denials, Appeals, and medical records teams).o Tested workflow procedures to ensure accuracy for effective utilization.• Maintained several project plan documents to ensure multiple implementations were occurring on schedule. o Created deadlines.o Ensured all entities, including outside vendors, were maintaining set deadlines.o Anticipated several scenarios that would derail successful go live. o Created test environments to prepare for unforeseen complications. Show less • Implemented automation of several manual processes to electronic posting to reduce error rate, increase productivity, and provide accurate totals within 24 hours of deposit.o Conversion of paper insurance lockbox to wholly electronic files automatically uploaded into EPIC with a less than 5% error rate in posting $1 Million in receivables daily.o Conversion of self-pay lockbox payments into electronic payments uploaded directly from the depositing bank into EPIC billing system.o Began the framework for automation of refunds to insurance carriers and patients with the approval of the supervisor, to then be sent to AP for issuing the credit in predefined methods based on each insurance carriers preferred process of transmittal• Utilized KPI to develop reporting dashboards for Senior Management to interpret business needs.• Executed accurate reporting to identify trends in daily, weekly, monthly, and yearly formats.• Utilized company performance reviews to develop a program for the cash management team to reach their goals.o Worked intimately with each member of the team to create their benchmarks.o Structured weekly one on ones to ensure team members were on track to reach their criteria.o Created a coaching guide to bring the low performers to the level of the high performers.o Structured time for staff to shadow departments, so they had a full understanding of the revenue cycle.• Lead town halls for teams to voice concerns for each implementation.o Addressed individual concerns, alternate solutions, or other suggestions.o Before each testing, the cash management team would review each stage of the project. Allowing team members involved in the implementation. Use testing systems to try out the new processes. Bounce ideas regarding best practices. Show less

  • Cash Management Manager

    Oct 2014 - Jun 2018

  • Cash and Refund Application Specialist Lead

    Sept 2013 - Oct 2014

  • Cash and Refund Specialist

    Mar 2012 - Sept 2013
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  Bowlero Corporation

  Sept 2012 - Sept 2021

  Continue to build relationships with all bowlers. Coached all guest-facing staff in providing exceptional customer service. Maintain open communication with all staff and management regarding events, open play lanes, and any issues or concerns which arose. Led conflict resolution with league members, retail guests, and event disparities. Attended Arcade training to ensure the arcade functionality operates within the company standards. Accurately executed company standards in the opening, closing, customer service, and cleanliness procedures. Efficiently manage front desk operations to ensure the best experience for our guests. Show less

  • Operations Supervisor

    Mar 2020 - Sept 2021

  • Shift Lead

    Dec 2019 - Mar 2020

  • Event Host

    Sept 2019 - Dec 2019

  • Bartender

    May 2019 - Sept 2019

  • Bartender

    Sept 2012 - May 2019
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  Corporate Rentals

  Jun 2018 - Jul 2019

  Customer Service Representative

  Successfully ensured I was the rental liaison between corporate clients, insurance clients, and retail clients and warehouse. Ensured all scheduling, and routing, of all deliveries and pick-ups, was completed in a timely and efficient manner. Communicated when additional staffing, equipment, or furniture items were needed based on demand. Tracked all driver and assistant hours, completed invoicing for damages, and maintained the data retrieval from company phones to shared servers.

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  Menzies Aviation

  Jan 2021 - Sept 2023

  Worked closely with service providers ensuring above-wing expectations were met. Utilized understanding of budget to schedule effectively. Restructured current procedures to reduce the necessity of paper and provide real-time flight information to management and airport partners. Ability to foresee potential delays, execute a plan to mitigate possible delay(s), and communicate effectively to all parties involved. Excels at relaying pertinent information in layperson's terms. Thrives in challenging, fast-based environments. Excels at streamlining procedures, identifying areas needing additional oversight, implementing achievable action plans, and strengthening partnerships with service providers. Manages 75 employees' schedules, performance expectations, and training requirements. Currently actively involved with the startup of two additional carriers to the MLB network. Will be gaining oversight of TUI operations during the next season. Show less

  • Above Wing Account Manager

    Jan 2022 - Sept 2023

  • Customer Service Supervisor

    May 2021 - Jan 2022

  • De/Anti-Ice Administrator

    Jan 2021 - May 2021