Vivien J.

Experience

• 

  London Fire Brigade

  Sept 1997 - Apr 2013

  Human Resources Administrator

  Responsibilities• Responsible for all staff expenses, claims and managing with payroll• Organised staff transfers, promotions and career break applications• Diarised absenteeism, leave and training records for staff• Lead officer for long-service awards and presentations • Prepared all correspondence for redundancies, dismissals and retirements• Managed department staff and customer service enquiries Achievements• Designed and implemented a new spread sheet for end of year claims• Designed and implemented a new inbox system for transfer/promotion notifications• Cleared a 3 year backlog of 25-year long-service awards • Designed and implemented a new spread sheet for long-service award candidates 12 months in advance which decreased staff queries and complaints by 50%Recruitment Officer (2000-2009)Responsibilities• Lead Officer for new vacancies – instructed and managed contracted recruitment agencies.• Organised candidate interviews and ability tests and liaised with personnel representatives in the Assessment Centre• Interviewed candidates for external and internal posts and prepared relevant ability tests for all different levels of job rolesAchievements• Improved teamwork and management for volunteering extra duties• Decreased complaints by 25% by introducing feedback forms for candidates • Voluntarily trained in Psychometric testing, thus reducing LFB costs on outsourcing Employment Services Clerical Officer (1997-2000)Responsibilities• Managed room bookings and diarised all appointments and travel for senior management• Prepared all correspondence, letters and emails • Managed stationary and supplies inventories and orderingAchievements• Designed, implemented and maintained a new, more efficient filing system Show less

• 

  Ludlow Thompson Estate Agents

  Aug 2013 - Oct 2017

  Part Time Sales Administrator

  • Supporting the Sales Team, being the first point of contact for clients. Assist and arrange client property valuations and viewings for the sales negotiators.• Reception duties, meeting and greeting & registering new applicants provide phone coverage, re-directing calls and managing voice-mail as appropriate and dealing with all queries. • Researching on property websites, and inputting data • Diarising calendar for the team for viewings and surveys.• Prepare all property particulars and ensure that all vendors’ agreements is downloaded and updated on to system. Show less

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  NHS

  Jan 2018 - now

  • Patient Services Advisor

    Jan 2018 - now

  • Patient Services Advisor

    Jan 2018 - now

  • Patient Services Adviser

    Jan 2018 - Jan 2025