Maiya Bowen

Experience

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  Fiorella's Cucina

  Oct 2017 - Jul 2023

  Hostess Server

  Mentor ~10 new hires and demonstrate the protocol involved in completing the job including all COVID-19 procedures and responsibilitiesCollaborate with my managers when organizing a surplus of catering orders and with the organization of seating arrangements in the POS systemPerform host duties including maintaining the cleanliness of the hostess stand, seating guests, making reservations, placing take-out orders, and assisting servers with sanitizing the tablesService ~25 guests with food and beverage requests in a timely, professional, and friendly manner Show less

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  Vector Marketing

  Jul 2019 - Aug 2020

  Advanced Sales Representative
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  Tri Sigma National Sorority

  Feb 2021 - May 2023

  Sisterhood Chair

  Coordinate and arrange all sisterhood events within the sorority monthly, both online and in personPromote all sisterhood events by creating event reminders to gain importance of being with peers and connecting Plan annual sisterhood retreat for sisters to bond and work together by communicating with Treasurer and other chairwomen while working within a constrained budget

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  National Panhellenic Conference Inc.

  May 2021 - Dec 2021

  Vice President of Activities

  Coordinated Greek Week with attendance of over 1,300 participants with Interfraternity Council counterpart and assistantOversaw multiple week-long events to ensure the safety of all members and the organization of all activitiesOrganized ~10 groups’ logistics such as t-shirt distribution, attendance, and progress Composed weekly meeting minutes for the community to keep track of events and organize the Panhellenic community

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  Hospitality & Tourism Management, Isenberg School of Management

  Feb 2022 - May 2023

  Plan and manage ~4 events for ~4 clients including banquet dinners, etiquette dinners, and networking receptionsDelegate and supervise up to 20 event staff to ensure all aspects of the events are executed above the clientele's satisfactionGenerate Banquet Event Orders for clients and ensure that the events planned are within the budgeted financial parametersCreate purchase orders and requisitions for all food, beverage, linen, and decorative items for each event to ensure financial reconciliation of the events Show less Teaching Assistant for a 300-level undergraduate courseManage and train a team of ~15 studentsDelegate and expedite Front-of-House tasks to ensure a smooth lunch or dinner serviceResponsible for the service experience of guestsResponsible for guest checks, cash management, and operating and training students on the Point-of-Sales system.Arrange the dining/banquet area according to the expected guest flow or type of event Welcome customers and monitor flow between front and back-of-the-house operations Show less

  • HTM Career Day Committee Operations Lead

    Jun 2022 - May 2023

  • Event Management Intern

    Feb 2022 - May 2023

  • Teaching Assistant

    Feb 2022 - May 2023
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  JW Marriott Marco Island Beach Resort

  Jul 2023 - Jul 2024

  Event Operations Manager

  Direct and facilitate all aspects of banquet functions, including event setup, service, and breakdown, to ensure the seamless execution of events and guest satisfaction.Conduct pre-event meetings with clients to discuss event details and interact with guests during events to ensure satisfaction and promptly address any concerns or requests.Gain experience overseeing Coffee Breaks and Banquets Beverage, including coordinating staff schedules, ensuring accurate consumption & package allocations, and closing event checks.Manage ~3 functions simultaneously in a resort setting, overseeing operations across up to 62 event spaces to ensure seamless coordination and memorable guest experiences. Show less

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  Fairmont Copley Plaza Boston

  Aug 2024 - now

  Banquet Manager

  Manage and execute high-profile corporate conferences, galas, and private luxury events across 17 functionspaces, ensuring flawless service for events ranging from small to large-scaleLead a unionized banquet team and encourage collaboration between colleagues, vendors, and hoteldepartments to uphold luxury service standards, while adhering to a Collective Bargaining AgreementManage inventory, setup, and breakdown of banquet furniture, linens, and décorManage daily payroll processing, accurately tracking employee hours, overtime, and union-relatedcompensation to ensure compliance with hotel policies and labor regulations. Show less