Modupi Modiadie

Experience

• 

  Gijima(ABSA)

  Jul 2008 - Nov 2008

  ICT Team Leader

  onsibilities 1. Regular communication with Call Coordinator to determine new / assigned Changes / Requests2. Establish and deploy best practices, standards, methodologies and processes in order to deliver good customer services.3. Ensure Customer Satisfaction through call-backs, providing additional information on work-performed and escalate if necessary4. Confirm / verify / manage customers’ expectations (ETA & Need by Date)5. Complete all calls within the agreed SLA parameters6. Regular feedback on call status to Call Coordinator7. Immediate call closure / completion notification and timely ticket update8. Follow up on customer queries with regards to Vendor Traceability and other queries9. Investigate root cause analysis & problem re-occurrences and suggest solutions10. Provide First and second line support11. Software/Hardware project rollout12. Desktop Support13. New Installation Laptop and Desktop( IBM)14. Setting-up and linking users to printers (Xerox, HP, Lexmark)15. Linking users to Servers16. Ensuring that task is done within SLAs17. Ensuring a day to day users efficiency Show less

• 

  SITA

  Dec 2008 - now

  1. Installs, configures, troubleshoots and maintains network and application server hardware, network operating system software and peripheral network equipment for the purpose of providing access to local applications at main site.2. Do first line support to servers, load patch and updates.3. Create & maintain users and groups on the AD and Exchange server.4. Complete all calls within the agreed SLA parameters.5. Help to compiling group polices of organization.6. Run daily Backup on the servers.7. Responsible for maintenance and support of Lan\Wan. 8. Work on projects with third party companies. 9. Monitoring Network and Server performance. Show less 1. Installs, configures, troubleshoots and maintains network and application server hardware, network operating system software and peripheral network equipment for the purpose of providing access to local applications at main site.2. Do first line support to servers, load patch and updates.3. Create & maintain users and groups on the AD and Exchange server.4. Complete all calls within the agreed SLA parameters.5. Help to compiling group polices of organization.6. Run daily Backup on the servers.7. Responsible for maintenance and support of Lan\Wan. 8. Work on projects with third party companies. Show less

  • Specialist:Lan and Desktop Engineer

    Dec 2013 - now

  • Advance operations:Lan Support Tech

    Dec 2008 - Dec 2013