Chris Arnold

Chris Arnold

Help Desk Technician

Followers of Chris Arnold10 followers
location of Chris ArnoldLees Summit, Missouri, United States

Connect with Chris Arnold to Send Message

Connect

Connect with Chris Arnold to Send Message

Connect
  • Timeline

  • About me

    Business Intelligence Developer

  • Education

    • Coursera

      2023 - 2024
      Professional Certificate Data Analytics

      Google Data Analytics CourseCompletion

    • Westminster College (MO)

      2007 - 2011
      Bachelor's degree HISTORY 3.33

      Activities and Societies: Phi Alpha Theta Midwest Regional Conference, Parkville, MO October 2011 • Gave twenty-minute presentation on abbreviated senior thesis History Club 2007 – 2011 • President 2009-2011 Student Member of Staff Search Committee Fall 2010 • Helped committee select the Director for the National Churchill Museum Dual majored in History and Spanish

  • Experience

    • MTW Solutions, LLC

      Apr 2014 - Apr 2018
      Help Desk Technician

      Accepted client requests and concerns and helped keep process organized.• Identified, triaged, and fixed issues for many different clients.• Continued learning and training led to increased responsibilities and participation in other parts of the business; such as reporting, web page development, and testing.

    • Cerner Corporation

      Apr 2018 - Mar 2021
      Tier II Remote Support Technician

      o Worked Tier II tickets logged by Help Desk analysts and completed project work while working closely with supported clients Tier III teams.o Provided excellent customer service to client’s users through frequent, quality communication and dedication to resolving their issue.

    • Oracle

      Mar 2021 - Jul 2023
      Support Team Lead
    • MTW Solutions, LLC

      Apr 2024 - now
      Business Intelligence Developer
  • Licenses & Certifications