Deep Enrich
Chris Arnold
Help Desk Technician
10 followers
Lees Summit, Missouri, United States
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About me
Business Intelligence Developer
Education
Coursera
2023 - 2024Professional Certificate Data AnalyticsGoogle Data Analytics CourseCompletion
.webp)
Westminster College (MO)
2007 - 2011Bachelor's degree HISTORY 3.33Activities and Societies: Phi Alpha Theta Midwest Regional Conference, Parkville, MO October 2011 • Gave twenty-minute presentation on abbreviated senior thesis History Club 2007 – 2011 • President 2009-2011 Student Member of Staff Search Committee Fall 2010 • Helped committee select the Director for the National Churchill Museum Dual majored in History and Spanish
Experience
MTW Solutions, LLC
Apr 2014 - Apr 2018Help Desk TechnicianAccepted client requests and concerns and helped keep process organized.• Identified, triaged, and fixed issues for many different clients.• Continued learning and training led to increased responsibilities and participation in other parts of the business; such as reporting, web page development, and testing.
Cerner Corporation
Apr 2018 - Mar 2021Tier II Remote Support Techniciano Worked Tier II tickets logged by Help Desk analysts and completed project work while working closely with supported clients Tier III teams.o Provided excellent customer service to client’s users through frequent, quality communication and dedication to resolving their issue.
Oracle
Mar 2021 - Jul 2023Support Team LeadMTW Solutions, LLC
Apr 2024 - nowBusiness Intelligence Developer
Licenses & Certifications
- View certificate
Google Data Analytics Specialization
GoogleMar 2024
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