Hector Azofeifa

Experience

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  BAC Credomatic Network

  Jan 2000 - Feb 2004

  Credit Analyst Executive

  Provided executive-level support to the credit reporting team, acting as the primary point of contact for consumers and consistently delivering a positive customer experience.

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  Equifax Costa Rica

  Oct 2004 - Feb 2025

  -Marketing Campaign Management: Strategically maintain and execute marketing campaigns aligned with key business objectives.-Sales Team Leadership: Effectively manage and motivate Inside Sales and Lead Qualification teams to achieve optimal performance.-Performance Monitoring: Establish and track key performance indicators (KPIs), including ROI, conversion rates, enabled revenue, and operating costs, to drive data-informed decisions.-Process Optimization: Continuously identify and implement improvements within the Lead to Contract process to enhance efficiency and effectiveness.-Project Management & Agile Execution: Lead cross-functional teams in planning and executing strategic initiatives using Agile methodologies such as Scrum and Kanban. Oversee project timelines, resource allocation, and stakeholder communication to ensure successful delivery of marketing and sales initiatives while optimizing workflows and adaptability. Show less Experienced Operations Manager with a proven ability to drive productivity, reduce costs, and resolve complex challenges. Expertise in leading cross-functional teams, managing performance, and streamlining processes. Skilled in data analysis and reporting, utilizing Lean Six Sigma methodologies to optimize operations and achieve continuous improvement.Key Accomplishments:-Operational Excellence: Consistently exceeded performance targets by effectively coordinating and prioritizing tasks across diverse work units, including payroll, administration, and reporting.-Data-Driven Decision Making: Developed and maintained comprehensive reporting systems (dashboards, scorecards, and metrics) to monitor performance and ensure adherence to standards.-Continuous Improvement: Led multiple Lean Six Sigma initiatives (Kaizen events) resulting in significant cost savings and process enhancements. Achieved Lean Green Belt certification.-Talent Management: Partnered with Human Resources to optimize recruiting and onboarding processes for various roles within the Shared Services Center. Trained and mentored new employees on multiple task programs.-Budgetary Oversight: Actively participated in the annual budgeting process, ensuring efficient resource allocation and cost control.-Program Implementation: Successfully launched and scaled six new programs for the Costa Rica Shared Services Center, including investigations, autofax, data management, disputes, invoicing, and a French call center channel.Additional Skills:*Proficient in: Lean Six Sigma methodologies, data analysis and reporting tools, project management software.*Strong communicator: Effectively collaborates with cross-functional teams and stakeholders at all levels.*Results-oriented: Dedicated to achieving organizational objectives and delivering exceptional results. Show less

  • Sales and Marketing Manager

    Oct 2018 - Feb 2025

  • Operations Front Line Manager

    Jan 2006 - Oct 2018

  • Team Leader

    Oct 2004 - Jan 2006
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  Hopkins Revenue Solutions

  Jun 2025 - now

  Managing Partner