Mapuii (Ruati) CC

Experience

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  Oberoi Hotels & Resorts

  Jan 2018 - Dec 2018

  Spa Supervisor

  ● In charge of maintaining everything in the Spa Department that include Spa rooms,Restrooms, Gym and Pool Area● Inspects rooms for damage and alert management of issues● Meeting and greeting customers, building strong relationships and taking orders● Ensuring compliance with all laws, health and safety regulations● Carrying out reception duties● Punctual with excellent time keeping● Immaculately dressed and professional at all times● Doing everything with the hotel customers in mind Show less

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  Conrad Bengaluru

  Jan 2019 - Mar 2021

  Guest Relations Agent

  ● Assigned the tasks of handling front desk and ensured cleanliness of the area● Handled the responsibilities of ensuring that all the queries and complaints ofcustomer are promptly attended● Performs the tasks of attending as well as answering incoming and outgoing call● Transfers respective calls to the concerned person of the departments● Prepared reports of the daily activities of the organization● Coordinates with the request of guests like Anniversaries and birthdays to otherdepartments like housekeeping and In room dining. Show less

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  Biergarten Brewery & Kitchen

  Apr 2021 - Mar 2022

  Guest Services Manager

  ● Develop and maintain strong guest relationships with all loyal guests establishingclear lines of communication● Take lead in handling all guest complaints in a professional and efficient manner,ensuring proper follow-up, guest recovery and communication with departments● Consistently offers professional, engaging and friendly service● Assist the Front Office Manager in all aspects of the department and ensure servicestandards are followed● Produce weekly complaint reports for departments and analysis data and makenecessary recommendation to improve guest service● Resolve any management issues or emergencies that arise, record and manage asnecessary● Streamlined effective operations as acting general manager coordinating personnelscheduling and developments with guest reservations and large-scale bookings● Oversaw guest registration reservations and other clerical duties with a focus inquality and courtesy●Handling Biergarten Brewery & Kitchen social media in Instagram and increasing the followers from 3k to 10k in a year Show less

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  JLL India

  Mar 2022 - now

  Front Office Executive

  • Maintained accurate records of guest information through diligent documentation and data entry efforts.• Reduced event request by employees by efficiently managing room availability and reservation changes.• Managed facility maintenance schedules, provided technical expertise, and ensured compliance with safety regulations, resulting in reduction in facility-related incidents.• Developed rapport with repeat business visitors, providing personalized service that fostered loyalty to the establishment.• Coordinated with contractors and vendors to secure necessary supplies and equipment, resulting in a reduction in maintenance costs.• Resolved AC and electrical workstation issues by the employee efficiently.• Enhanced employee satisfaction with prompt attention to inquiries and professional communication skills.• Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.• Coordinated with housekeeping staff to ensure timely office experiences.• Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.• Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.• Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team’s operations.• Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors and employees.• Participated in regular staff meetings to discuss the best practices and address any areas needing improvement within the front office team.• Organizing an event for LinkedIn employee events for their client and leadership visits. Show less