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Sue Donovan

Sue Donovan

Program Manager

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location of Sue DonovanAustin, Texas, United States

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  • Timeline

  • About me

    Customer Success Manager at Meridian IT Inc.

  • Education

    • University of San Diego

      -
      Bachelor of Arts English

  • Experience

    • Nexus - A Dimension Data Company

      Jun 1999 - Oct 2008
      Program Manager

      Professional Services team implementing Cisco UC products

    • IPsoft

      Jun 2009 - Nov 2011
      Service Delivery Manager

      On site Service Delivery and Program Manager for Cisco’s Managed Services.

    • Cisco

      Jan 2012 - Sept 2019
      Services Manager

      Responsible for Global Enterprise accounts in Cisco’s CX Managed ServicesFocused on customer enablement, adoption, and best ways to utilize services based on business needs, roadmap and the current value provided.

    • Meridian IT Inc.

      Mar 2020 - now

      • Customer Success Manager

        Jul 2024 - now

      • Customer Experience Manager

        Jan 2023 - Jul 2024

      • Enterprise Service Manager

        Mar 2020 - Apr 2023

  • Licenses & Certifications

    • Project Management Professional (PMP)

      Project Management Institute
      Nov 2019
      View certificate certificate

    • Cisco Customer Success Manager (CCSMS)

      Cisco
      Apr 2020

    • PMI Agile Certified Practitioner (PMI-ACP)

      Project Management Institute
      Feb 2020
      View certificate certificate