Dean King

Experience

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  PC World

  Sept 1996 - Feb 1998

  Customer Services Advisor

  I started working for PC World in the Stock Control office, taking in deliveries, checking accuracy, entering information on to the computer system, and doing stock counts. After a year in the role I moved on the Customer Services where I gained a lot of face to face experience with the public, assisting them with their queries and issues. This role also allowed me to start gaining valuable technical knowledge of PC's and how to translate the technical jargon into easy to understand language for Joe public to understand. Show less

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  Currys plc

  Aug 1998 - Jun 2004

  Various

  I had a varied career working for DSG, I started as a Sales Advisor in the Enfield PC World Store, quickly moved up to Senior Sales and then the Business Centre. I then moved to Head Office at Hemel Hempstead, where I joined the team as an Assistant PC Games Buyer, that role then changed to Category Assistant where my main roles and responsibilities were to help forecast sales of upcoming game releases and negotiate appropriate funding for promotions. After a year at head office I moved back to Enfield PC World and then on to Lakeside PC World, these decisions allowed me to train as a Apple Mac specialist. I then moved to PC World Leicester where I was able to extend my skills by working in all departments of the business, including Customer Services, Technical, Stock Control and Auditing. When I left I was enrolled on to the Store Manager program as the next stage of my career. Show less

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  Avery Associates

  Jun 2004 - Apr 2006

  Epson Sales Support Representative

  I was employed by Avery Associates to work on behalf of Epson UK Ltd. My role was, as a representative of Epson, to promote Epson products in retail stores such as PC World, John Lewis, Comet and Currys. I was also charged with training in store personnel on all aspects of the Epson Range as well as running promotions in store and ensuring that the products were accurately marketed in store, this would also include collecting and analysing sales data and competitor promotion information to compile a weekly report for Head Office.I would also instigate and run competitions and incentives at store level to increase sales of products.I also provided exhibition support and attended many exhibitions including 'The Ideal Home Show' and 'Focus on Imaging', as well as managing a small team of weekend casual demonstrators over the busy Christmas period Show less

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  Invu

  Apr 2006 - Dec 2009

  Sales & Marketing Product Specialist, Sales Support Executive, Account Executive

  Accomplishments● Collaborated with development team and Marketing department to help create targeted marketing programs focused on the pertinent needs of professional businesses like Accountancy firms, Accounts Departments, Solicitors and IFA’s.● Reorganised the companies Microsoft Dynamics CRM system, implemented relevant workflow automation and generated real-time dynamic dashboards that could be interrogated by Senior Leaders, this saved the company £1,000s vs sourcing the fix externally.● Creation, delivery and ongoing review of sales training program for the 150 Invu Partners. This included a 2 day classroom course, as well as ad hoc training, telephone query support, and on-site training.● Generated multiple training sessions including 2 day face to face Sales Training, Internal Product Training, Web based Product Seminars, and bespoke proof of concept presentations to support the company and facilitate sales growth Show less

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  Samsung Electronics

  Jan 2010 - Apr 2019

  TV/AV Training Team Manager

  Accomplishments● Designed and successfully led a team to Regional Trainers to deliver two Manufacturer Experience Rooms at a National Training Roadshow attended by over 2,000 Currys Colleagues and were voted the Top 1 & 2 rooms across all sites by the attendees, resulting in increased sales and Brand recognition for the new range in Currys stores nationally.● Led the Training Team to Win back-to-back IER Best Industry Training Team in 2016 & 2017 as well as Highly Commended in 2018. Also received multiple Samsung Training and President Awards during time between 2012 and 2018.● Streamlined management reporting processes through the creation of dynamic dashboards with Excel, to highlight training effectiveness, NPS and performance levels, thus enabling the quick identification of Training needs across the retail estate.● Identified an issue in the 2018 QLED TV line up, facilitated a solution, which was presented to senior leaders and accepted, this resulted in avoidance of potential lost sales due to the gap identified in the product range, and set the stage for range matrix which is still in place today. Show less

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  Samsung Electronics UK

  Apr 2019 - Nov 2024

  Accomplishments● Completed & implemented program for IP Control Code integration for 3rd Party integrators in the UK resulting in increased sales to Ultra High Net Worth customer installations.● Designed & implemented extensive reporting and analysis dashboards to provide relevant business and channel data for Weekly/Monthly review as part of a continuous CPFR process with partners and leadership.● Provided Technical assistance and training for Distributors and their Sales and Pro-Services teams on Premium Products and services to increase profitability and business mix.● Delivered support at Marquee events such as EI Live & CEDIA Tech Seminars to drive awareness of Samsung’s integration technologies, as well as new technologies like MicroLED.● Curated a restructured TV range in a major Telecomms Partner which contributed towards 400% YOY growth from £2m in 2023 to a forecasted £8m in 2024. Show less Accomplishments● Facilitated the UK’s first live 8K Broadcast in partnership with BT Sport at the Emirates stadium to a select group of Journalists to highlight the benefits of 8K and the feasibility of 8K transmission for live events.● Created reporting dashboards to interrogate the App usage and key demographic data to better lead targeted campaigns to new users, as well as provide feedback to partners on the successful uptake of their content.● Collaborated with the Retail and Channel teams to ensure that the Smart TV messaging and key apps were correctly marketed in-store and online across all retail touchpoints.● Localised, tested and distributed an offline Smart TV demonstration toolkit to allow demonstrators to bring Smart TV to life in-store even without Internet connectivity.● Created training briefs on new content apps and functionality, which were utilised by the National Training Team as well as over 300 Field based demonstrators.● Collaborated with key Media Partners like the BBC, ITV, BT Sport, RED Cinema, Microsoft and the Explorers to generate compelling local instore content for demonstration across over 600 stores nationwide.● Strengthened my reporting capabilities by self-learning SQL reporting skills to interrogate the Samsung Customer data warehouse to create targeted Marketing campaigns to increase product uptake, attachment and after purchase sales. Show less

  • Distribution Channel Manager

    Oct 2020 - Nov 2024

  • Smart TV Product Manager

    Apr 2019 - Nov 2020