Maria Lemus

Experience

• 

  JPMorgan Chase

  Oct 2008 - Apr 2013

  • Effectively managed accounts that were delinquent or had outstanding balances• Analyzed customer situation to determine appropriate resolution• Negotiated final payment by doing adjustments and giving settlements when appropriate • Created a new hire manual and trained new employees• Handled escalation calls transferred from peers or supervisor • Multiple awards earned for customer satisfaction and top collector • Assisted customers by reviewing accounts and discussing options available for payment• Set up payment plans and addressed any disputes • Determined the best solution to bring customer up to date • Team motivator and functions organizer

  • Account Manager

    Oct 2010 - Apr 2013

  • Collection Specialist

    Oct 2008 - Oct 2010
• 

  Chase Paymentech

  Apr 2013 - Jul 2015

  Statement Operations Specialist

  • Examine merchant statements for accuracy before releasing to print vendor for mail• SME for reporting and distributing to lines of business various reports using Access, Excel, and Word • Utilize reports to look for file trends and alert business of any data discrepancies• SME for communications that are included with or on merchant statement• Respond in a timely manner to internal customer issues or concerns pertaining to the business• Monitor help desk calls and provide feedback to management * Balance reconciliation reports• Review and update operating procedures • Member of the volunteer leadership group Show less

• 

  JPMorgan Chase & Co.

  Aug 2015 - Sept 2016

  Recruiting Coordinator

  Complete the hiring process for new hires and assist with questions, concerns, status updates, etc., during the pre- employment period.

• 

  TSR Consulting Services, Inc

  Oct 2016 - Sept 2017

  Onboarding Specialist

  Responsible for Citi's Infrastructure contract hires by onboarding, reviewing time sheet issues, creating work orders, educating suppliers and Citi's manager to ensure policies are followed to keep resources functional.

• 

  Citi

  Sept 2017 - now

  Management of employee headcount, forecasting, create positions, approvals, analysis, etc. Manage the software process for a $36 million budget in support of the Chief of Staff for Global Controllers Technology book of work. Streamline and organized the software workflow to enhance productivity. Implement all projects and records in the Software Accrual Management system (Renault) for the entire 2024 year, ensuring alignment with the budget and maintaining up-to-date forecasts. negotiated and managed contracts with suppliers, engage business requestors and legal to ensure all points are addressed and business is not at risk. Manage Software and Telecom category's expired contracts to keep up with compliancy. Became a permanent employee

  • Business Manager

    May 2024 - now

  • Business Manager

    Apr 2022 - May 2024

  • Sourcing Manager

    Nov 2018 - Apr 2022

  • Onboarding Specialist

    Sept 2017 - Nov 2018