Matt Harper

Experience

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  Self-Employed

  Jan 1990 - Jan 1999

  Mower, Raker, Shoveler, Wood-Deliverer

  This might be silly, but I feel it's worth mentioning that I'd earn money as a kid by mowing, raking, shoveling for family and friends.My step-father and I would also cut, split, and deliver cords of wood around southern Wisconsin.I have always worked for what I have.

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  McDonald's Corporation

  Jan 1994 - Jan 2005

  CSR, Head Trainer, Swing Manager, Assistant Manager Trainee

  At legal working age (13), I started at McDonald's as a CSR and left for college as a trainer (18). I later returned to McDonald's (ages 21-24) and worked from a CSR to trainer to swing manager but moved out of state shortly after receiving assistant manager training.With 9 years experience across 4 restaurants, I've done every duty the job has to offer-- most notably as Head Trainer and as the Swing Manager who worked the daytime lunch shift (i.e. the busiest shift). Furthermore, I volunteered for the dirtier tasks that other would not do (e.g. cleaning the grill stacks). I also authored several training documents, and oversaw the training program at a Madison location. Show less

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  UW-Madison, Division of Information Technology (DoIT)

  Jun 1999 - May 2002

  Network Coordinator

  Several Positions:I was part of a team that made ready classrooms for University of Wisconsin - Madison classes. Following an enrollment schedule, we used ghost software to automatically send images of software packages to up to 30 machines at once. I was also positioned in a hospital OBGYN laboratory, where I maintained several research machines used by a gynecologist and his research staff. I installed software, replaced hardware, and answered user questions. Notably, I worked with a Windows 95 machine that was attached to an sheep. (She was my favorite ewe-ser.)Later, I was positioned as a network coordinator in the University of WIsconsin - Madison's Bascom Hall, where the deans and chancellor have offices. Typical duties included software installs, computer rebuilds, technical troubleshooting, email upgrades, network maintenance (Novell), physical wiring, answering user questions, and replacing tape backups for the local servers. I would work independently, remotely, and often after hours. Show less

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  State of Wisconsin DOT

  Jan 2000 - Jan 2000

  Network Coordinator

  Summer JobTypical duties included software installs, computer rebuilds, technical troubleshooting, email upgrades, network maintenance (Windows NT), physical wiring, answering user questions.I'd work independently and as part of a team.

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  Blockbuster

  Jan 2000 - Jan 2005

  CSR, Swing Manager

  Time Period: Summer 2000 and Fall 2005As a swing manager, I oversaw the rental and sales of video merchandise, trained new employees, open and closed operations, cleaned sales fixtures, saw tons of good movies.

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  PrecisionMed, Inc.

  Jun 2005 - Mar 2015

  Lab Tech/Computer Admin

  Maintain network connectivity and PC operations, handle biological samples for sales, manage databases and sample inventory, author training documents, aid in employee networking, supply orders, heavy lifting, machine maintenance.

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  Weir Minerals

  Jul 2015 - Sept 2016

  Support Desk Analyst

  Support Desk Analyst overseeing global support in a dirty, production environment.

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  Genus PLC

  Sept 2016 - Oct 2022

  Global IT Support Technician

  IT technician with an emphasis in R&D and Production (lab) environments. Heavily involved in computer system induction for large groups of hires for positions with high turnover. Still remembers to change the CMOS battery on legacy instrumentation.

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  [a financial institution]

  Oct 2022 - now

  Service Desk Lead

  I lead an IT team focused on automation, process improvement, and making all users feel heard under the the backdrop of Federal audits and banking expectations.