Ed Olexa

Experience

• 

  Cigna

  Oct 1986 - Nov 1995

  - Oversaw and directed 25 employees that were responsible for Eligibility, Provider set up, Mailroom and Microfilming documents.- Successfully converted paper files to microfilm based processing. Eliminated the need and costs associated for a file storage room. oversaw mailroom tasks

  • Manager of Front End Operations

    May 1993 - Nov 1995

  • Mailroom Team Leader

    Oct 1986 - May 1993
• 

  HM Insurance Group

  Feb 1996 - Feb 2017

  Supervisor

  Supervisor—Administrative Claim Services, 2012-2017Managed Call Distribution Unit as well as General Services Unit. • Created and administered quality audits for both Call Distribution and General Services Units, cross training team members.• Supervised office staff, prioritizing projects and allocating staff work.• Directly supported customers, resolving concerns and delegating requests.Manager—Administrative Claim Services, 2003-2011Directed Call Distribution Unit, General Services Unit, Membership Unit, and Claim Intake Unit. Oversaw Hartford, CT office clerical support staff. • Established quality audits for both Membership and Claim Intake Units.• Directed Membership / Claim Intake Unit supervisors in cross-training their staff.• Served as key contact for high-profile customer minor league baseball team.Team Lead - General Services, 1996 - 2003- Cross-trained staff on General Services responsibilities- Monitored and completed daily tasks- Gave feedback to management Show less

• 

  Arias Agencies

  Jun 2017 - Sept 2017

  Life Insurance Agent
• 

  Ricoh Business Solutions

  Jul 2018 - now

  Site Supervisor