Lebo M.

Experience

• 

  MultiChoice Group

  Jan 2012 - Dec 2012

  Customer Liaison

  Working with E-mail and fax correspondence, Resolving billing and account queries, data capturing & analysis, reconnecting customers’ services, providing technical support

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  Clicks Group

  Feb 2013 - Jun 2013

  Administrative Clerk

  Capturing of employees ( permanent, flexi- workers, pharmacist and locums) hours worked on SAP system, receiving authorised timesheets and sorting them out as per the stores, analysing and checking data captured and report writing, Adhoc Administrative functions, dealing with payment queries, Reconciling payment/salaries and wages

• 

  Discovery Limited

  Sept 2013 - Dec 2014

  Service Consultant

  Resolving inbound & outbound queries from Franchises, Brokers and the public professionally according to the required procedures and within agreed SLAs. To ensure that queries that are unable of immediate resolution are followed up and resolved in line , with the agreed SLA. Answering inbound calls timeously. Dealing with email queries where necessary. Making outbound calls. Maintaining accurate details of all queries. Data capturing.

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  Assupol Life

  Apr 2016 - Jun 2016

  Client Service Administrator

  Render Client Services, Administrate Claim, Advise Client on Cancellations, Administrate Demutualization Process, Office Administration and Documentation and Filing procedures

• 

  Wits Health Consortium

  Oct 2016 - Sept 2017

  Clinic Receptionist

  Creating and maintaining patient files, HR impersonator, data capturing, compiling weekly and monthly reports(stats), attending to the reception area & Administration

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  Gauteng City Regional Academy (For DBE)

  Jun 2020 - Feb 2021

  Education Assistant

  Health screening of the public, Data capturing and referral, report writing, Ad-hoc admin duties

• 

  Wits VIDA Research Unit

  Sept 2021 - now

  Assist study coordinators with maintaining regulatory filesAssist with reporting SAEs to regulatory authorities and ethics committee and coordinateLiaise with regulatory team and update tracking logsMonitoring trialmanager, and resolving trialmax noncompliance issues Assist with tracking, planning and compilation of regular progress reports: Ethics and SAHPRAIdentify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.Effectively utilize resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.Plan and organize your own work tasks within your area of work.Site Administrator for @Florencehealthcare cloudDoing stats for bi-weekly meetings Show less

  • Clinical Trials Assistant

    Jun 2022 - now

  • Study Research Assistant

    Sept 2021 - May 2022