Ashwinkumar Seshadri - ITIL

Experience

• 

  Wipro

  Sept 2011 - Nov 2014

  Incident Management

  Handling high visibility incidents and working with the stake holders to make sure the reported incidents are resolved, for the service to be back online. Creating Incident reports. Involved in gathering initial root cause of the incidents and to share with the problem management team for further processing. Providing quick feedback on re-occurring incidents by referring KEDB.

• 

  Allianz Technology

  Nov 2014 - now

  Handling Major and Potential major incidents until closure. Disseminating appropriate information to the stake holders and to the Customers on the status of incident in regular intervals of time. Taking the lead role in all the Incident conference calls.Developed KPI metrics for the team to develop in terms of customer acceptance/satisfaction in handling a high visibility incident.Duty Manager during the shifts and responsible for any major incidents reported until closure.

  • Process Manager

    Mar 2024 - now

  • Process Manager

    Feb 2022 - now

  • Associate Service Manager

    Oct 2017 - Jan 2022

  • Senior Analyst

    Nov 2014 - Oct 2017