Gianfranco Nuschese

Experience

• 

  Gelardin New Media Center, Georgetown University

  Jan 2012 - Jan 2014

  Student Assistant

  - Procured new equipment that aided student projects based on the needs of student musicians and producers- Helped students use advanced A/V equipment and software for their artistic projects by creation of guides and in-person training

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  Mikey's Hook Up

  Mar 2015 - Jan 2016

  - Fulfilled customers’ technological needs with Apple products and music production equipment- Organized daily store functions, customer service, and sales team- Partnered with technician team to ensure customer satisfaction of Apple product repair

  • Sales Manager

    Aug 2015 - Jan 2016

  • Sales Associate

    Mar 2015 - Aug 2015
• 

  Flatiron School

  Jul 2019 - Oct 2019

  Software Engineering Student

  While studying at Flatiron, I developed web applications to experiment with new technologies and showcase my skills. Here are a few of them: MangiaA web application designed to help users plan and keep track of meals and recipes. - Developed a Rails API backend with custom routes and search functionality- Generated UI using React, Bulma CSS framework, and Redux- Utilized Edamam API to search recipes by ingredient- Leveraged Google's Firebase services for image upload functionalityGithub Backend: https://github.com/Giagnus64/Mangia-APIGithub Frontend: https://github.com/Giagnus64/Mangia-Front-EndVideo Demo: https://youtu.be/Oh4hvCiwSOILive: https://mangia-client.herokuapp.com/ (Username: test - Password: 123)BedfellowsA webapp that connects users and allows them to manage their relationships with each other. - Configured a Rails API backend for ease of use and scalability- Designed client interface using React with Semantic UI styling framework - Implemented Auth using BCrypt for Password Storage and JWT for Token Creation- Utilized React Router for Client-Side RoutingGithub Backend: https://github.com/Giagnus64/Bedfellows-APIGithub Frontend: https://github.com/Giagnus64/Bedfellows-Front-EndVideo Demo: https://youtu.be/4jOM8oaO5dYLive: https://bedfellows-client.herokuapp.com/ (Username: test - Password: 123)Chitter-Chatter A messaging app that plays sounds and animations with every message.- Programmed an API with Rails for database management and quick setup- Designed UI using custom HTML, CSS and JS- Scripted animations using vector graphics library Paper.js- Linked sounds to keypresses using JavaScript music library Howler.jsGithub Backend: https://github.com/Giagnus64/Chitter-Chatter-APIGithub Frontend: https://github.com/Giagnus64/Chitter-Chatter-Front-EndVideo Demo: https://youtu.be/LXnu3VkGr04Live: https://chitterchatter.netlify.com (Login: test) Show less

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  Fingercheck

  Jul 2021 - Jan 2022

  Software Support Specialist

  - Assist users with software and mobile app navigation via phone calls and instant messaging systems- Identify and remedy pain points of payroll platform users and customer support agents- Leverage customer service skills to develop solutions for clients' time cards, bio-metric time clocks, payroll, time tracking policies and HR needs- Fulfill internal IT needs for all employees in Brooklyn office- Receive consistent positive feedback from customer experience surveys- Facilitate an engaging and collaborative workplace culture through the Fingercheck Culture Committee Show less

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  Channable

  Feb 2022 - now

  - Refining the onboarding journey and migration strategy for new clients- Developing technical documentation for multiple audiences, client-facing and company-wide- Train and mentor new support colleagues- Troubleshooting clients’ feeds, data, API connections and PPC configuration via email and phone- Collaborating with marketing and sales to ensure product meets client needs- Acting as Technical Account Manager for Premium Support clients- Escalating issues properly and interfacing between development and clients Show less

  • Client Solutions and Technical Support Specialist, US

    Feb 2024 - now

  • Senior Technical Support Specialist US

    Feb 2022 - Mar 2024