Can ATLI

Experience

• 

  Reklam Merkezi

  Jun 2007 - Aug 2007

  Advertising Copywriter

  Intern as copywriter for advertising campaigns.

• 

  ShopFactory

  Mar 2008 - Aug 2008

  Communication Trainee

  Creation of communication and media campaigns

• 

  Council of Europe

  Apr 2009 - Aug 2009

  Press Office Intern

  Translation and proofreading of articles, press relations, organization of internal press events during parliamentary sessions.

• 

  SOLIDARITÉS INTERNATIONAL

  Apr 2010 - Jan 2011

  Communications Assistant

  Assistant in public relations, event organization and web editorial.

• 

  Freelance

  Jan 2012 - Jan 2015

  Translator

  Written and simultaneous translation in French and Turkish for the benefit of companies, associations, political authorities and journalists.

• 

  Wargaming

  Dec 2015 - Apr 2022

  Supervise the quality assurance team and trainers. Define quality criteria and evaluation system for agents. Track and analyze results. Set up of the training processes and supervision of the training materials created. Collaborate with partners to increase the quality of the service provided. Project management. Assist players in several areas (technical, account, payment, game mechanics, game rules). Social media manager for customer service. Mobile games specialist. Billing specialist and bridge with the internal payments team.

  • Player Support Quality Assurance and Training Manager for Europe

    Apr 2018 - Apr 2022

  • Customer Support Representative (English/Turkish)

    Dec 2015 - Apr 2018
• 

  Ledger

  Apr 2022 - now

  • Customer Success Quality Assurance Team Lead

    Apr 2024 - now

  • Customer Success Quality Manager

    Apr 2022 - now