Shawnda Steed

Experience

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  Horizon Blue Cross Blue Shield NJ

  Apr 1999 - May 2009

  •Maximized detailed understanding of plan benefits to accurately address phone and written inquiries from members, providers, and benefit coordinators regarding enrollment and health coverage. •Ensured accurate and timely resolution of claims and correspondence.•Reviewed issues raised by members as well as providers, and took corrective action to ensure customer satisfaction.•Knowledge of medical terminology, ICD-9 coding, CPT4 coding, and HCFA 1500/UB92 coding. •Processed professional, Medicare, and COB [Coordination of Benefits] claims. Assisted with training of new hires. Show less

  • Account Consultant (51-499 lives/Mid-Size Market)

    Jun 2007 - May 2009

  • Account Consultant (2-50 lives/Small Group)

    Jul 2005 - Jun 2007

  • Senior Client Service Consultant

    Apr 1999 - Jul 2005
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  Bessemer Trust

  Jan 2010 - Jul 2010

  Benefits Assistant (Temporary Employee)

  •Implemented as backup for Senior Benefits Assistant LOA. Conducted investigative research to acquire optimal medical premium rate quotes for clients needing new or replacement health insurance.

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  Atlantic Health System

  Sept 2013 - Nov 2013

  Administrative Assistant - Human Resources (Temporary Employee) OMC

  •Managed and greeted visitors at window. •Aanswering incoming telephone calls and resolved email inquiries. •Launched employment termination paperwork process via PeopleSoft. •Partnered with Recruiting Assistants to process post physical paperwork for new hires. •Initiated employment and income verification requests. •Addressed vendor inquiries regarding unemployment claim submissions.•Generated employee review ratings into PeopleSoft. •Facilitated the creation and maintenance of accurate files for active & terminated employees. Show less

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  Extensis Group

  Dec 2015 - Feb 2018

  Accomplished Benefit Administrator who leveraged an in-depth understanding of benefit plans, regulations, and policies to bolster department success, showcasing exceptional independent judgment and problem-solving skills within established parameters.• Successfully managed and administered benefits for over 15,000+ Work Site Employees (WSE), ensuring accuracy and compliance.• Appointed as the liaison between the Benefit Operations Team and the Technical Service Group (TSG) to chair • meetings for process improvement.• Supervised training and development of new team members to ensure optimal performance. • Collaborated with Executives during managerial meetings as an intermediary in the absence of Benefits Director. Show less

  • HRIS Administrator

    Aug 2017 - Feb 2018

  • Benefits Services Automation Administrator

    Dec 2015 - Aug 2017
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  EverythingBenefits

  Aug 2018 - Mar 2019

  Client Success Analyst (EDI Specialist)

  Enthusiastic Client Success Analyst, who successfully implemented EDI feeds through effective communication strategies and engagement with remote partners, resulting in strong professional relationships with assigned clientele.• Collaborated closely with partners and clients to understand their EDI needs.• Leveraged company’s technology, tools and best practices to implement clients’ feeds utilizing the company’s EDI solution and manage their accounts. • Pioneered the development and execution of new end-user client engagement and all pre/post-implementation support. Show less

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  State Farm Agent

  Jun 2019 - Nov 2019

  Agency Team Member - - Michael Scalera Insurance Agency

  Dedicated Agency Team Member who through effective communication strategies engaged in meaningful client interactions, driving a substantial amount of business for the agency. • Evaluated customers' financial goals and life insurance needs, providing tailored insurance solutions.• Managed the collection of premiums for various insurance policies.• Generated insurance quote requests and worked with underwriting and service departments to resolve customer inquiries.

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  National Notary Association

  Mar 2020 - now

  SRSteed Mobile Notary NNA Certified Notary Signing Agent
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  PrestigePEO

  Sept 2022 - now

  Benefit Operations Analyst

  Driven Benefit Operations Analyst, who successfully managed the installation of new benefit plans, ensuring accurate setup and documentation.• Configured benefits systems in preparation for new client implementation, new plans and renewal changes. • Partnered with Accounting and Payroll teams to reconcile billing and enrollment discrepancies.• Audited benefit plans to ensure accuracy and compliance with client specifications.• Collaborated with carriers and vendors to resolve service issues related to claims, billing, and enrollment discrepancies.• Supported the annual Open Enrollment process: Show less