Merna ElDeeb

Experience

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  Allianz

  Jun 2013 - Nov 2013

  Software Test Expert /Quality Assurance

  Allianzis a German multinational financial services company headquartered in Munich. Its core business and focus isinsurance (Insurance industry). Responsible for Automation Test Cases for the GUI Application in BackOffice Team. Load the Environment and Cycle for running the Manual and Automation TCs. Test Cases Design and Test Execution using TOSCA tool. Verifying the Changes on the Database using SQL. Smoke, regression Test for the GUI Application.

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  SQS Group

  Jun 2013 - Jul 2015

  Software Test Expert /Quality Assurance

  Consultancy company based in Cologne “Germany”, which is one of the largest independent provider of Software Testing and Quality Management services. Job Title: Software Test Expert /Quality Assurance ISTQB Foundation Level Certified

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  Avaloq Sourcing (Switzerland & Liechtenstein) Ltd

  Nov 2013 - Jul 2015

  Software Test Expert /Quality Assurance

  Avaloq Avaloq is one of the most reputable names on the Swiss and international banking market. It delivers a modern global banking system that is always up to date with the changes and trends in the banking sector.German BPO EDW “Edelweiss” (Berlin) Test Analyst (Test cases preparation and import it in Test Master Tool) Automation Test Executer (Regression Test cases ) Business and source Analysis Analysis of migration requirements of existing BPO Center customization Verifying the Changes on the Database using SQL Developer or ICE Defect Management (direct contact with the business analyst via mail) Agile Software lifecycle and User Acceptance Test. Project SPOC (single point of contact) Weekly progress reportsABR Asia “Avaloq Banking Reference” (Singapore) Test Analyst (Test cases preparation and import it in Test Master Tool) Automation Test Executer (Regression Test cases ) Business and source Analysis Analysis of migration requirements of existing BPO Center customization Verifying the Changes on the Database using SQL Developer or ICE Implementation and redesign of Test Cases Defect Management (using Jira tool) Agile Software lifecycle and User Acceptance Test. Show less

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  EDEKA Aktiengesellschaft

  Jan 2015 - Jul 2015

  Job Title: Software Test Expert /Quality Assurance

  LunarLUNAR is the IT-Corporation for EDEKA (is the largest German supermarket corporation), it takes on thebusiness processes of retail, wholesale and EDEKA headquarters. In Partnership with SAP Lunar is one of themost modern, integrate software solutions for the food trade (SAP). Responsible for Automation Test Cases for the SAP Web Application. Test Case Automation with VBS using QTP

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  Dell EMC

  Jul 2015 - Mar 2018

  Assoc SE Analyst, Gbs_P

  Projects and Responsibilities Assists with development of technical strategies to deliver solutions for business objectives. Research problems, Plan solutions for recommended software and systems. Coordinates developments in an orderly manner to meet the business requirements. Design projects user requirements through discussions and staff meetings. Develop and Plan cost analysis design consideration in accordance with the feasibility analysis. Interact with the customers and users to develop design requirements. Attend on the troubleshooting problems encountered during installation and configuration. Maintain the hardware and software inventory sites. Gather information from customers that enable the Presales team to devise a proposed solution Assists with solution configuration by leveraging technical expertise and other resources (EMC Knowledge bases, EMC Specialists, EMC Shares Services, other role-specific tools) Participates in Germany (Berlin) qualifying sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.Dedication to Germany Public sectors: Government – Education – Healthcare – Media Show less

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  Microsoft

  Mar 2018 - Sept 2019

  CSM Specialist, Microsoft Dublin

  Azure Customer Success Manager at Microsoft for the German Region.Responsibilities -Identify and explain how businesses across industries, company sizes and types can meet a new bar for excellence and reinvent themselves to compete in the next decade by embracing Microsoft’s technologies-Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios-Demonstrate verbally, in writing and through live product demos, how customers can capture value and envision their future with Microsoft’s technologies-Drive customer engagement from opportunity to increasing usage; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success -Manage ongoing customer relationships to ensure long-term customer success with Microsoft technologies-Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers-Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives-Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience Show less

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  IBM

  Sept 2022 - now

  Customer Success Architect

  Responsibilities: - To deeply understand customer business and technology needs in order to become the face of IBM to the customer - To serve as a trusted technical expert for the customer’s cloud migration, deployment, adoption of Hybrid Cloud & AI Growth Offerings and to built on Red Hat OpenShift or other container-based platforms Leading technical conversations and persuading others to take action based on requirements and value provided by solutions - To handle difficult customers or situations and demonstrate resolutions - A willingness to take initiative and tackle things on your own - Navigating data and people to find answers - Execute customer success plans to drive adoption post-deployment - Co-creating MVPs to accelerate time to value - Driving bootcamps to enable practitioners with essential solutions skills Show less