Issam Harb

Experience

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  American Cold Industry

  Jun 2016 - Nov 2016

  Engineer Intern
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  B.Zeindine Engineering

  Feb 2017 - Jan 2019

  Site Engineer
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  Infosys BPM

  Jan 2022 - Jul 2024

  In this position, I was able to reduce IT and engineering dependencies which in return had a huge impact in reducing cost and optimizing process flows. Deep technical understanding of Cisco processes and platforms, coupled with proactive approach to cross functional collaboration, I was able to assist the Client - Cisco - in achieving multiple goals that have direct impact on costs and resources.- Reducing the need of Software engineering tickets by 15%.- Reducing IT dependency which in return reduces cost and optimize resources.- Providing process knowledge to more than 40 agents in my team.- Optimizing processes. Finding new ways to improve process flow and process knowledge.- Working closely with Regional process and delivery managers to update processes, knowledge base, and optimize delivery.- Working closely with IT and engineers to utilize automation. - Working with cross-functional teams to enhance process understanding and delivery.- Testing of newly developed ChatBOTs.- Creating documentation and knowledge base. Show less - Providing Technical Support to Cisco's Partners, Distributors, resellers and customers.- Providing tool support for Cisco Operations Managers, Sales teams, Account Managers and Operations Analyst.- Working closely with IT teams, Engineers and development teams to find systems bugs and process discrepancies and address them.- Working with X-Functional teams to have a comprehensive understanding of all aspects of Cisco Processes.- Guiding Senior Executives and Executives on correct process handling.- Sharing technical knowledge with my team.- Enhancing product, service and software knowledge of my teammates. - Leveraging internal Cisco tools to enhance product knowledge and understanding. Show less

  • IT Subject Matter Expert

    Dec 2023 - Jul 2024

  • IT Process Specialist

    Aug 2023 - Dec 2023

  • Senior Process Executive

    Jan 2022 - Jul 2023
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  Enverus

  Aug 2024 - now

  Cloud FinOps Analyst

  Developed automation scripts using Python and Bash to identify and clean up unused AWS resources, including EBS, EC2, RDS, ECR, EKS and S3.Contributed to a 7–10% annual reduction in AWS costs by identifying inefficiencies and driving optimization initiatives, including rightsizing and Savings PlansDesigned and maintained cost reports and dashboards to improve visibility into cloud spend across the organization, ensuring alignment with business and financial goalsSupported accurate cost allocation through well-structured showback and chargeback models, enabling cross-team accountabilityProduced monthly multi-cloud cost reporting (AWS, Azure, GCP, and Oracle) to ensure financial transparency and predictabilityUsed SQL and Databricks to adopt and customize FOCUS datasets, enabling deeper analysis of cloud usage and cost trends, supporting data-driven decision-makingCollaborated with engineering leaders, Software teams, and DevOps to implement and refine cloud cost optimization strategies and best practicesLed process improvements to streamline cloud financial operations, including the automation of cost tracking and forecastingImplemented FinOps capabilities and frameworks from scratch, driving financial accountability and cost optimization across teamsDefined and tracked key performance indicators (KPIs) to measure and improve cloud cost efficiency and resource utilizationStrong working knowledge of AWS billing and pricing models, including cost allocation tags, Savings Plans, Reserved Instances, and the FOCUS datasets. Show less