Gregory Ottinger

Experience

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  Bank of America

  May 2000 - May 2002

  Project Manager – Senior Technology Consultant Analyst II

  Created and managed the revision and documentation of all help desk processes and procedures including scripts and Web documentation for the Bank of America Help Desk which was a leader in world class help desks.Wrote HTML help desk scripts.Facilitated second and third tier support for the help desk including troubleshooting desktop, application, VPN and networking issues.Mentored new employees including training, procedure and correct escalation processes.Strong technical background skill set included: MS operating systems NT, 2000, Blackberry support, TCP/IP troubleshooting, Lotus Notes, Novell 4-5, MS Office Suite, MS Outlook support. Show less

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  HP Enterprise Services

  May 2002 - Oct 2013

  Global Change Manager Bank of America AccountOversee and manage all network and telephony change processes and procedures for the HP ES Bank of America Account – this account handles trillions of dollars worth of transactions each day.Oversee and manage all network and telephony change process and procedure for several large transformation efforts including but not limited to: Fleet Boston Bank transformation, MBNA transformation, US Trust transformation, LaSalle Bank transformation, Country Wide transformation, Merrill Lynch transformation into the Bank of America network footprint.Oversee and manage all Voice Over IP change process and procedure for the Bank of America Account, one of the largest deployments of VoIP technology currently on the globe.Maintained a 99.68% average success rate for all network and telephony changes for over 16 months.Engagement of Bank of America senior management on a daily basis.Engagement of HP account executives on a daily basis.Created and reported change statistics on a weekly, monthly and yearly basis using Tivoli / Maximo / Peregrine Service Center, and custom built databases to Bank of America senior management and HP senior management’s requirements including problem analysis, trending analysis and high level recommendations.Created and documented all change processes to be adhered to regarding network and telephony changes using ITIL standards.Trained over 600+ individuals on the change management processes and procedures including account executives, program managers, project managers, engineers and change coordinators.Assisted in the rollout of the IBM Tivoli product to all HP account users, providing requirements for the tool to BOA.Created and maintained all change management training documentation.Maintained all Change Management documentation using ITIL, ISO 20 K and QMS standards. Show less Created and managed the change records for transformation of over 5000 Banking Centers and over 6000 Automated Teller Machines (ATMs) to new network topology, exceeding client expectations both financially and in regards to delivery times.Engaged EDS program management and Bank of America program management on a daily basis.Kicked off the Voice over IP deployment by training all parties including Program Managers and Client Delivery Executives in regards to the change management process to ensure client deliverables were met on a timely basis. Show less

  • Global Change Manager

    May 2005 - Oct 2013

  • Change Coordinator / Project Manager Bank of America Account

    May 2002 - May 2005
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  Dell SecureWorks

  Oct 2013 - now

  Cyber Security - Vulnerability Management - Vulnerability Management Consulting - Qualys Management and Consulting - Vulnerability Management Best Practices - Qualys scanning Portfolio Manager - Change Management senior consultant - Cyber Security - managed Network Change Management processes, facilitated process improvements to reduce process overhead, trained on account wide level on clients Change Management processes, ITIL process, ISO process, process documentation.

  • Program Manager

    Oct 2018 - now

  • Portfolio Manager

    Oct 2013 - Sept 2018