Roderick Dunning

Experience

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  Gadgets4Everyone

  Jun 2009 - Oct 2011

  Senior Engineer

  • Responsible for fixing gadgets from a component level.• Responsible for new starter training from apprentice level through to qualification and beyond.• Ensure highest level of accuracy from all engineers through QA process and KPIs set.• Set up IT infrastructure for businesses and provided ongoing maintenance.• Task documentation to form training manuals for point of reference for junior staff.• Fix issues with our internal network and provide pro-active support.• Available to junior staff for issue resolution. Show less

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  Relocation Support Services Ltd.

  May 2011 - Oct 2011

  Assistant Client Account Manager

  • Setting up utilities for clients on relocation• Providing written reports to clients detailing local amenities• Liaising with utility companies and local councils on behalf of clients• Ensuring contracts were completed accurately and on time• Resolving client/landlord disputes• Following up on accounts after completion and reporting back to the Account Managers

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  HPS group

  Oct 2011 - Aug 2014

  Template Technician / UX Research & Design

  • Generating interactive marketing content, covering digital and traditional print media• Introduced and implemented the User Experience process. Completed user studies and research on existing platforms and provided guidance on ongoing and new development projects• Conducted studies and surveys with end users before, during and after development projects to help define goals, keep them on track and provide lessons learnt for future projects• Building client microsites as well as assisting the development of larger, core websites• Liaising with Account Teams, Studio and all appropriate teams to ensure client specifications are met• Collaborating with the SEO analyst to align UX and stakeholder needs Show less

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  RSM The Agency

  Aug 2014 - Oct 2014

  UX/UI Developer

  • Optimising user engagement on large brand sites through user research and HCI principles• Working alongside the SEO analyst to align UX and SEO goals• Identifying and optimising trends in user flow• Defining UX goals on client sites and managing development projects to see them achieved • Provide written reports on site and system usability in line with industry best practice• Meeting with clients on a regular basis to report analytics and discuss social and development strategy• Creating engaging social media posts and managing social media campaigns• Overseeing and testing outsourced development. Coordinating contractors on development projects • Managing multiple development projects over a variety of client sites and CMSs• Responsible for in-house IT and networking. Ensuring systems are kept online and running optimally Show less

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  Iomart

  Oct 2014 - Apr 2016

  Deployments Team Manager

  • Team Management: Direct manager to team of 10+ across a 24/7 shift pattern, overseeing the deployment of network infrastructure, customer deployment communications, stock management and process evaluation• Mentoring and Training: Responsible for all team training, ensuring staff have the tools, time and support to upskill in beneficial areas of their role. Established a mentorship program, in which I also enrolled, to coach apprentices through their TVQ• Relationship Management: Maintained relationship with external training provider, ensuring a bespoke training plan for my team. Introduced regular 121 meetings with team to ensure support and to set and track against KPIs• Incident Handling: Escalation point of contact, tackling incident handling with a level-headed approach and structured thinking to solve complex issues • Operations Management: Part of the site Operations Management team, coordinating shifts, projects and comms across departments. Reporting daily on performance and progress Show less

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  Rackspace Technology

  Apr 2016 - Feb 2022

  • Technical Lead: Responsible for customer infrastructure performance, consulting and advising on platform best-practices, completing regular performance reviews across accounts• Service Management: Point of contact internally and externally for all technical queries on customers infrastructure, reviewing support provided and interactions with our technical teams, point of escalation• Platform Architecture / Solutions: Maintaining a proactive awareness of customer projects and proactively identifying opportunities for growth through new solutions and re-architecture of existing solutions• Relationship Management: Owning the technical relationship of our customers, engaging across all professional levels from technical ops up to CTO, forming lasting partnerships and the role of a trusted adviser• Continued Improvement: Maintain an ongoing awareness of market developments and product releases, training in new technologies where it may benefit my customers Show less • Technical Resource: Consultant for all technical enquiries internally and externally to Implementation, including customers, provisioning teams, sales, solution architecture and account technical leads • Product Oversight: Responsible for maintaining an ongoing awareness of new product launches, with a focus on how they were to be deployed, information needed to do so and compatibility with existing portfolio• Relationship Management: Management of both customer and internal department relationships, ensuring an available point of contact and escalation for any technical queries or should additional information be required• Project Management: Coordinating multiple simultaneous projects requiring collaboration across internal and external teams, ensuring strong communication throughout and delivered to agreed timescales • Team training: As a senior team member, identifying areas in which to upskill colleagues, creating training materials and learning paths and defining learning objectives Show less

  • Lead Infrastructure Engineer

    Jun 2019 - Feb 2022

  • Deployments Engineer

    Apr 2016 - Jan 2020
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  Adobe Commerce

  Feb 2022 - now

  Technical Account Manager, Magento Premier Support