Thomas Shen

Experience

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  HiQ Computers

  Jun 2020 - Jul 2020

  Information Technology Intern

  ● Fixed and diagnosed issues between seven to ten computers for clients, including Boston Police Department and Boston Public schools, such as replaced screen, replaced mother boards, tested ram drives and installed software ● Refactored automation shell script on a mission-critical Linux device to pull hard-drive images from internal infrastructure to configure devices increasing ability to image hard-drives approximately 20%● Prepared 1000+ computers and hard drives for various organizations alongside senior IT staff Show less

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  Eaton Vance

  Jul 2020 - Aug 2020

  IT Risk mitigation intern

  ● Joined platform engineering team conducting cloud migration using AWS and DBmaestro● Facilitated to a team of two to refactor Continuous integration Hydra environment to run on AWS EC2 instance ● Developed a front-end AngularJs application to test a deployment environment while learning how to combine Chef workstation with Github Actions to automate security tests

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  Pace University

  Sept 2020 - Nov 2020

  Security Engineer

  Research project associated with Pace University sponsored by Xylem inc.Ran security audits on applicationsWrote policy files outlining good security practicesWrote security proposal on how the BlueCoLab's cybersecurity team should exercise its roleContributed in team meetings

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  Pfizer

  May 2021 - Dec 2021

  Engineer Intern

  ● Collaborated with engineering team of 6 in setting up provision servers using Cisco Switches and Controllers to ensure and maintain compliance with GMP and OWASP security recommendations● Created simple and replicable Python program to configure and monitor internal servers, increasing efficiency of switch network design procedures, reducing set-up completion process from taking many days to only two hours● Documented program instructions with markdown on Github for other engineers to use accordingly● Wrote one-hundred-page documentation using Pdocs for system backup procedures in the event of a malware hack on private company network to secure new policy, ensuring compliance with GMP guidelines Show less

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  UnitedHealth Group

  Jun 2022 - Aug 2022

  Technology Development Program Intern

  ● Initiated QnA chatbot project using machine learning modules such as spAcy, neuralcoref, scikit, and nltk to respond to customer queries with graph neural network algorithm trained on tagged training data of hundreds of manuscripts● Preprocessed hundreds of manuscript data to train text embedding module and feature extraction using regular expressions, pandas, and spAcy● Wrote markdown documentation for future interns to continue the project and communicated results to supervisor

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  UnitedHealth Group

  Jan 2023 - Jun 2023

  Technology Development Program Co-Op

  ● Front and backend development and documentation of serviceNow web app speeding up internal helpdesk structure by 20% to automate SPN requests for AD implementing AngularJs, OIDS single sign-on, LDAP, and Flask RESTful API● Created unit tests and mock servers using PyTest and MagicMock speeding up Test-Driven-Development by 50%● Debugged Jenkins pipeline to guardrail and deploy web application, API, and enhancements as Docker images to Kubernetes speeding up CI/CD from 3 hours to 20 minutes● Coached fellow co-op how to use technical stack (AngularJs, Flask, CSS) for smoother cooperation and progress Show less