Mpho Matela

Experience

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  IT & Telesys Pakistan

  Jun 2011 - Aug 2013

  Junior Software Engineer

  Worked as part of the development team to build, test and deploy. As well as manage successful Java based application projects following through SDLC scopes, goals and deliverables that met or exceeded desired business goals to increase revenue.Roles :· Design and develop software applications using best practice methods· Create and facilitate suitable testing methods for existing software solutions· Modify and improve existing software systems for optimal efficiency and effectiveness· Perform Bug Fixing· Draw up relevant Help Files and User Manuals for programs· Provide technical support on programs created· Conduct ongoing research & self-study to keep up to date with new methodologies Show less

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  Fidmart

  Feb 2014 - Jan 2016

  Software Development Lead
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  Amplified Investments Group

  Oct 2015 - Dec 2018

  Project Development Manager

  Worked on web Client Database, Student portal WebApp and Cloud migrationResponsibilites:Create IT project plans for hardware or software projectsPlan, Develop and Schedule web portal applicationSchedule teams and tasks Allocate resources for better capacity planningAssigning of membership number to each form of database.Track progress of projects or portfoliosMonitor IT budgets and resource costs

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  OseTech

  Feb 2017 - May 2022

  Project Manager

  Osetech is a startup Tech solutions company that focuses on technology solutions to development problems in a growing economy, with a vision of a more advanced continent taking lessons from the developed world, innovating and adapting models that work to the diverse continent of Africa, we seek to implement progress in an effective way.with a team that whose motto is "keep learning" we spend a large portion of our time studying the world and how we can engage in a meaningful and much more effective way moving into a future that constantly changes in policies and relationships. Show less

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  CloutMedia

  May 2017 - now

  Project Delivery Manager

  CloutMedia is a Marketing and Advertising Company located in KwaZulu Natal specializing in outdoor media, brand development and Graphics Design. CloutMedia is the main business subsidiary of Staten Investments (PTY) Ltd which was established in 2002. We are known for our top-notch customer service and our years of experience in the OOH industry. Combining this wealth of experience and know-how with our addiction to perfection, we can do great things for you and your business. We love forging lasting, fruitful relationships with our clients by using our tried-and-true business processes, excellent communication, and best treatment for all our customers. Show less

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  ISON Xperiences Ltd - Leading Global CX Management Company

  Aug 2019 - Jun 2021

  Technical Support

  iSON Xperiences is a Global specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise. Our dedicated and talented workforce spread across many Sub-Saharan African countries, along with UAE and India are redefining the way people connect.Responsibilities:• Microsoft Windows & Office technologies (Desktop, Server, Cloud) Support• Networks Management via Cisco Management Console and Sonicwall administration• Providing full-stack support to offices, work from home users and all of their devices and applications• Windows Server Administration • I.T Operations Daily and Monthly Reporting• Participate in technical developments to enable continued business functionality for the infrastructure• Undertaking medium-sized IT projects• Remote Support for Work From Home Staff• Client Engagement and Collaboration• Track computer system issues through to resolution, within agreed time limits • Installing and configuring computer hardware, software, systems, networks, printers, and scanners• Document technical knowledge in the form of notes and manuals• Event and Escalations Management to Client and Vendor Support• Change Implementation to in-scope environments.• Implementing changes to the storage and back-up infrastructure• Implementation of Change Management procedures following ITIL Principles.• Inventory Management• Ensuring licensing for all software purchased is recorded and maintained• Exchange server mailbox maintenance including archiving mailboxes• Work with teams to identify all pre-requisites prior to implementing changes Show less