Emma Larke

Experience

• 

  Direct Funding

  Apr 2015 - May 2023

  Personal Support Worker

  -Assisted adults with disabilities with everyday tasks, including bathing, toileting, dressing, grooming, feeding, transferring (from wheelchair to bed and vice versa), dog care and basic household duties

• 

  University of Windsor

  Jan 2016 - Apr 2017

  Teaching Assistant

  -Assisted approximately 25 students with assignments-Graded approximately 100 assignments over four months -Held office hours (in person and via email and phone) two times per week -Supported students during class time (two times per week)

• 

  LCBO -- Liquor Control Board of Ontario

  May 2016 - Sept 2016

  Cashier/Customer Service Representative

  -Served approximately 40-50 customers per shift and provided exceptional customer service by recommending products and answering questions effectively -Worked effectively with coworkers and independently to accomplish daily goals

• 

  Canadian Tire Corporation

  May 2017 - Jan 2020

  -Assisted 40-50 customers per shift via email, telephone and in person-Resolved customer complaints in a professional manner by fully understanding the issue and applying problem solving skills to reach a solution-Supervised a team of 5-10 cashiers and encouraged teamwork to accomplish daily goals -Ensured each cashier’s cash drawer balanced and kept track of overages and shortages to prevent theft-Completed bank deposit slips and ensured deposits were securely packaged and stored until pick up-Handled important and confidential financial information and mailed required documents to Canadian Tire Financial Services -Served approximately 50-100 customers per shift and provided exceptional customer service by maintaining a positive and friendly demeanor and answering questions effectively -Worked effectively with coworkers and independently to accomplish daily goals

  • Customer Service Supervisor

    Aug 2017 - Jan 2020

  • Office Assistant

    Jan 2018 - Jan 2019

  • Cashier

    May 2017 - Jan 2019
• 

  Milton Heights Campground

  May 2019 - Sept 2019

  Administrative Assistant

  -Answered telephones and provided information to callers, took messages, and transferred calls to appropriate individuals-Booked 10-15 reservations per day using campground management software-Checked in 5-10 customers per day and provided campground-related information upon check-in-Ensured customer satisfaction by effectively resolving complaints and answering questions in a friendly and professional manner-Provided administrative support by organizing incoming and outgoing mail, scanning documents, sending and receiving faxes, and ordering office supplies as necessary Show less

• 

  Pavey Law LLP

  Jun 2020 - Sept 2022

  Corporate and Wills & Estates Law Clerk

  -Communicated effectively with current and prospective clients, accountants, courthouse staff, and other members of the public via email and telephone -Performed legal research and drafted reports and legal documents for three lawyers with little to no direction-Maintained work calendars in Microsoft Outlook for three lawyers, including scheduling meetings, appointments, and other work-related tasks -Managed 15-20 client files at one time by using organization methods such as bring forward systems and Outlook tasks to ensure deadlines were met and work was prioritized effectively -Administered file management systems to ensure confidential and secure records -Prepared statements of account, trust cheques, trust receipts, general cheques, general receipts, and billing reports using accounting software -Entered client data into Excel spreadsheets and matter management software Show less

• 

  BizLink elocab Ltd.

  May 2023 - Aug 2023

  Human Resources Generalist (Co-op)

  -Prepared and administered plant-wide correspondence (i.e., memos, emails, informational PowerPoint presentations) and maintained communication boards-Screened resumes for various production positions and forwarded qualified candidates to hiring managers-Called and/or emailed candidates to conduct pre-screen interviews and set up interviews with hiring managers, and make necessary interview arrangements (i.e., booking boardrooms, sending interview invites to managers/supervisors, and printing resumes)-Drafted employment offer letters and sent to candidates for review and signing-Sent emails to new hires with instructions for their first day of work and online training required-Supported the onboarding process by creating employee files, completing employee induction forms, and assisting with orientation -Organized and coordinated plant-wide events (i.e., monthly treat day, monthly lunch)-Organized and managed newly initiated contractor orientation program (sending paperwork to contractors for signing and requesting WSIB and liability certificates; creating and maintaining Excel spreadsheet (“matrix”) to keep track of documentation received/outstanding and WSIB and liability certificate expiry dates)-Assisted with the organization’s employee communication training plan by arranging and attending consultations with companies who offer corporate communication training-Consistently reviewed, edited, and properly formatted the employee handbook-Created employee surveys on SurveyMonkey and coordinated survey administration-Emailed agency employees' timesheets to their respective agencies and filed timesheets accordingly -Administered file management systems to ensure confidential and secure records-Greeted and signed visitors/contractors in at the reception desk-Received mail/packages and delivered to the appropriate staff members Show less

• 

  Hayashi Canada Inc.

  Aug 2023 - now

  -Manage the Joint Health and Safety Committee (JHSC)-Prepare safety statistics and applicable reports-Co-ordinate and deliver health and safety training to all employees-Carry out incident investigations to determine the root cause and what prevention measures can be implemented-Manage bi-weekly full-cycle payroll administration-Review and update employee information, pay adjustments, and other payroll data accordingly-Complete and maintain contributions for RPP, RRSP, and TFSA programs-Co-ordinate and complete meetings with employees to set up benefit and pension accounts-Assist with Short-Term Disability, Long-Term Disability, and WSIB administration-Serve as initial point of contact for employee-related inquiries and support the HR department with attendance/performance management and employee relations-Assist in the development/implementation of internal training programs, policies, procedures, work instructions, and job descriptions Show less -Managed all full-cycle recruitment activities, including collaborating with management to determine staffing needs, screening resumes, conducting interviews, preparing new hire paperwork, conducting orientation for new hires, and offboarding (conducting exit interviews, administering resignation surveys, etc.)-Added hourly and salaried team member information to the HRIS (ADP Workforce Now), including personal information, employment details, payroll and tax details, employee options, time off policies, and schedules-Calculated employee pro-rated vacation days and adjusted vacation balances on ADP Workforce Now-Served as initial point of contact for employee-related inquiries and supported the HR department with attendance/performance management and employee relations -Regularly audited the HRIS, performance management spreadsheet, attendance management spreadsheet, and manpower spreadsheet to ensure accuracy -Supported the administration of the Joint Health and Safety Committee by preparing meeting agendas, communicating results of monthly inspection reports to management, and preparing meeting minutes-Reviewed incident investigation reports and collaborated with management to resolve issues, track incidents in the Excel spreadsheet, and update the monthly safety cross-Maintained HR/health and safety communication boards-Co-ordinated monthly “Team Spirit” events and wellness initiatives Show less

  • Human Resources Specialist

    Sept 2024 - now

  • Human Resources Administrator

    Aug 2023 - Sept 2024