Experience

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  Wal-mart

  May 2006 - Jul 2008

  Conducted inventory audits at Walmart Stores and Sam's Clubs nationwide. Conducted financial shrink review and provided stores with updated provisioning guidance for financials. Kept up to date knowledge on all aspects of financial operations of stores and clubs. Supported Sarbanes-Oxley audit reviews for real estate division. Provided on-ground audit support and leadership for special project audits.• Conducted over 150 store and club inventory audits, resulting in updated financial shrink provisioning. • Led store shrink special project, resulting in updated financial processes helping to reduce shrink by 2%. • Trained on all inventory operations of stores and clubs. Show less

  • Staff Auditor

    Jun 2007 - Jul 2008

  • First-in-line Store Management Trainee

    Aug 2006 - May 2007

  • Summer Intern

    May 2006 - Aug 2006
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  Walmart global tech

  Jul 2008 - Aug 2024

  Led 110 associate user experience (UX) organization supporting all technology in back-office organization including human resources applications, productivity and campus applications, tech support services, finance technology applications, philanthropy, safety and security, and risk applications. Oversaw product research and UI design as well as strategic foresight. • Delivered 500 UX epics across enterprise.• Led research and UI design for GenAI support bot.• Delivered campus app for 40k associates which unlocked over 50,000 hours of productivity for associates.• Led strategic foresight facilitating engagements and learning across company.• Grew team from 12 to 110 associates over six years, specializing in digital product research, product strategy, UI design, visual design, and service design. Show less Directed team of 40 associates across product, program management, and strategy as well as user experience. Ensured delivery of applications for associate productivity space. Served as chief of staff to vice president of associate digital experience. Led program management for implementing new ways of working during and after Covid 19 pandemic. Delivered user insights, research, and UI design for digital products across associate digital experience organization.• Implemented world’s largest intranet serving 2.3M associates worldwide and removed $12M in licensing and maintenance costs.• Introduced suite of tools removing $10M in licensing and maintenance costs • Led product management of enterprise print and digital signature platforms overseeing a $13M budget• Developed program strategy for safe working from home during Covid 19 and return to work initiative for over 20k associates.• Managed $103M budget, removed $33M in technology and SG&A spend over three years, and implemented processes for funding, head count requests, and ways of working across 600 associate organization. Show less Held strategic ownership for company’s global financial ERP solution quality assurance process and team, as well as data strategy and change management operations. Oversaw nine full time and 50 contracted QA experts responsible for testing and signing off on controls for changes.• Served as engineering excellence chair and developed change control process and control points to ensure quality digital changes were implemented in world's largest deployment of SAP. • Implemented centralized QA model reducing costs by 40% for QA services and leading to defect rate of less than 1% for all changes implemented during time as QA leader. Show less Managed 15-member global technical program team responsible for converting company’s Central American financial systems to SAP ERP and upgrading all other ERP instances across United Kingdom, United Stated, Canada, Mexico, South America, and Japan. Oversaw program roadmaps, end-user testing, acceptance testing, cutover planning, implementation and cutover to new systems, and system landscape management. Provided daily and weekly reporting to stakeholders including risk, issue, key decision, and mitigation planning and reporting.• Managed successful implementation of Central American instance of SAP ERP, responsible for processing over $30B every year. • Led success upgrade of company’s SAP ERP system responsible for processing 90% of Walmart's financials, representing over $400B.• Drove proactive program communication and mitigation plan, reducing risks at implementation and maintaining 100% on-time delivery. Show less Held responsibility for updating of logical security and general computer controls ruleset. Developed process for quarterly control certification. Performed routine control testing, and ultimately reduced any risk in environment during processing of 90% of company financials. Served as primary contact to External and Internal Audit teams for certification of controls to Shareholders. • Managed over 1,000 logical security combinations as part of SAP GRC ruleset.• Conducted quarterly access control reviews reducing system risk in financials systems of inappropriate and unused access.• Passed three years of external and internal audits on control points and processes in place for ERP system. Show less Performed financial risk identification, logical security, and general computer control writing supporting company’s program implementing SAP ERP in United Kingdom, Mexico, and United States. Took over as project manager for implementation of SAP Governance, Risk, and Compliance Access Control 5.3 instance, including responsibilities for digitizing logical control framework and ruleset for ERP system and implementing quarterly access control reviews. Attended over 100 process review meetings, gaining process expertise in accounts payable, accounts receivable, general ledger, indirect procurement, asset management, and financial close process, while offering risk and control recommendations to protect Fortune 1 financials. • Led successful on-time implementation of SAP GRC 5.3 and successful on-time implementation of SAP ERP for United Kingdom, Mexico, United States, and Canada. • Reduced time to close process from 10 days to four days, better enabling strategic decisions amongst executive team. Show less

  • Senior Director - User Experience

    May 2022 - Aug 2024

  • Director of Technology / Chief of Staff

    Apr 2016 - May 2022

  • Director of Technology - Quality Assurance and Data

    Dec 2012 - Apr 2016

  • Sr Technical Program Manager

    Jun 2011 - Dec 2012

  • Manager Financial Governance, Risk and Compliance

    Sept 2009 - Jun 2011

  • Manager, Global Finance Transformation

    Jul 2008 - Sept 2009
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  Synchrony

  Aug 2024 - now

  Vp, data strategy & solutions