Experience

• 

  Planned parenthood of southern new england, inc.

  Jan 2003 - Jan 2005

  Sr. programmer/analyst
• 

  Stanford hospitals & clinics

  Jan 2004 - Jan 2005

  Edi systems analyst - stanford hospital and clinics/perot systems
• 

  Santa clara valley medical center

  Mar 2008 - Sept 2015

  Led infrastructure portion of EHR projects (CoCentrix CCP & NetSmart Avatar Upgrade). Technical assistance and consulting on ticketing system migrations and upgrades (BMC Remedy to CA Service Desk). Manage Custody Wireless Upgrade project. System Administration duties for MS Sharepoint 2013 and CA Service Desk 12.9. Managed a team of 8 senior analysts and a portfolio of 20 financial applications. Managed several projects which included external interface implementations, application upgrades and professional services engagements. Assistant Manager running a 24/7/365 Hospital Service Desk. Led adoption of ITIL and implementation of SLA and training initiatives. Awarded County Employee of the Month in Oct. 2009.

  • Project Manager

    Jun 2012 - Sept 2015

  • Epic Resolute Hospital Billing Implementation Co-Lead

    Jan 2012 - Jun 2012

  • Revenue Cycle Applications Manager – Valley Medical Center

    Jun 2009 - Jan 2012

  • Service Desk Manager

    Mar 2008 - Jun 2009
• 

  County of santa clara

  Feb 2020 - now

  • Information Technology Business Relationship Manager

    Jul 2022 - now

  • IS Manager - Scrum Product Owner (Web Development)

    Mar 2008 - now

  • IT Supervisor (Service Desk)

    Feb 2020 - Jul 2022