Experience

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  Infosys

  Nov 2002 - Apr 2004

  Software engineer

  Design Data-warehousing using ETL in IBM DB2 Data warehouse centreand COGNOS Business Intelligence for Financial Credit Card Giant.

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  Amdocs

  May 2004 - Apr 2022

  • Responsible for Digital Transformation with Cloud and Big Data for a Tier 1 Telecom Operator• Providing business process and technology transformation to customers for their legacy systems by providing an end-to-end effective cloud-based Amdocs solution.• Managing team of effective 150+ direct / functional reportees to support 100M$ business in a matrix manner.• Align projects with overall program policies, roadmap, constraints, and plans. Prioritize tasks and resolves issues/conflicts. • Advocating Lean, Agile and DevOps best practices and Methodologies and using it for better customer experience. • Driving initiatives and implementing solutions based on customer voice (CSAT) across the accounts.• Lead and facilitate the project risk management process in Steering Committee and responsible for on-going status and progress reporting.• Responsible for the overall project communication plan and manage relationships with project stakeholders Show less • Responsible for overall functional solution delivered to the customer and all the projects on time, with budget savings and quality for the accounts.• Participate in the scope finalization and approval with the customer/site. • Define effective and customised project plan to ensure that the whole scope and interfaces are included and dependencies between the various DCC teams.• Daily Governance call with project team and status update to leadership and client. Highlighted risk and mitigation plan to client.• Provided support during product testing, release, and migration for quick resolution.• Coaching and mentoring team for cross skilling and DevOps adoptions – Which helped to optimise resources to support multiple projects in parallel.• Identified new sales opportunities and translated into new business during product development lifecycle. Show less Handling Multiple Projects for the AAM line.• Main accounts include • Sprint UBP – All Releases• Clearwire• VFNL• MetroPCS• Enitel• Astro• Excelcom• And other AAM OGS support• Worked on 2 main Amdocs Products Acquisition and Formatting and Amdocs Activation Manager• Delivering on time and with quality for all accounts.• TOC planning and Daily TOC meetings for all releases for new projects• HRMS and Staffing Plan maintenance with discussion for IP and allocation with account.• Answering RFPs for new prospects• Training plan for the whole line.• Best Practice and Performance initiatives focal for AAM line Show less

  • Program Director

    Oct 2014 - Apr 2022

  • Integration Manager

    Jul 2009 - Sept 2014

  • Group Leader

    May 2004 - Jul 2009
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  Netcracker technology

  Apr 2022 - now

  Program director

  • Responsible for Digital Transformation for a Tier 1 Telecom Operator in Japan• Providing business process and technology transformation to customers for their legacy systems by providing an end-to-end effective cloud-based Netcracker solution.• Align projects with overall program policies, roadmap, constraints, and plans. Prioritize tasks and resolves issues/conflicts. • Lead and facilitate the project risk management process in Steering Committee and responsible for ongoing status and progress reporting.• Responsible for the overall project communication plan and managing relationships with project stakeholders Show less