Experience

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  Via one

  Jan 2008 - Oct 2010

  Operations manager

  In charge of handling the operations for Via One Dominicana, its main line of business was telecommunications in the pre-paid field.- Customer Service - Merchant Setup- Sales Support- Pin Investigation- Training and QA- Commissions

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  Vivial

  May 2010 - Jan 2012

  In charge of the Contract Handling Department, which its main task is to key in the System all Contracts (Local and National) assuring quality and meeting internal SLA’s established In charge of supervising two departments; The Market Preparation, which is responsible of assigning the Sales Campaigns to the Divisions throughout the US,and the Sales Compensation team which was responsible of calculating, processing and paying all commissions related to sales, Canvas Bonus and well as Senior Manager Incentives.

  • Contract Handling Manager

    May 2011 - Jan 2012

  • Market Preparation and Sales Compensation Manager

    May 2010 - May 2011
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  Thryv

  Jan 2012 - Nov 2023

  Production senior manager

  In charge of the Print Operations for Thryv Dominicana; currently focused in the areas of Yellow Pages and White pages Closing as well National accounts.A liaison between the operations and sales; ensuring that quality standards are met, for both internal and external customers.Also, led the departments below:- Market Preparation- Rates Keying- Database Maintenance- Contract Handling (Local and National Accounts)- Sales Compensation- DelinquencyWorked with the Senior Director of Operations and Senior VP of Production in planning and implementing a new ecosystem to produce directories.In charge of implementing new processes for the team. Help assist in the onboarding process for new customers. Show less

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  Iqtek

  Feb 2024 - now

  Gerente de operaciones managed services