Experience

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  Snl financial

  Oct 2003 - Mar 2010

  Support operations by executing on projects to enhance productivity of data collection efforts across the companyResponsibilities:- Gather requirements for productivity enhancements primarily via observation- Design improvements to data collection software and processes by writing functional specifications- Perform quality control testing to ensure that deliverables achieve the intent of the design- Train end-users in system and process improvements- Manage and train offshore Project Management team Show less

  • Senior Project Manager

    Oct 2007 - Mar 2010

  • Content Manager

    Oct 2003 - Oct 2007
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  Costar group

  Jul 2010 - Nov 2016

  Manage a team of as many as five engineers and analysts ensuring customer success by delivering technical support, business analysis, product training, professional services, and customer advocacy.Responsibilities:- Support custom ETL engines hosted at client sites running daily population jobs from multiple sources- Maintain positive customer experiences by advocating as the Voice of the Customer on the Product Development team- Manage and mentor support team including engineers and analysts- Administer SalesForce support portal Show less Apply project management methodologies to deliver business value to customers via direct delivery of professional services and product improvements gained through Product Development efforts.Responsibilities:- Implement products within client's environment for new clients- Upgrade existing products within client's environment- Project management of both resources internal to CoStar and client resources performing UAT- Assist clients to navigate the cost-benefit analyses as they consider product customizations- Manage an Agile SDLC by acting as the scrum master for up to three Product Development teams- Lead all Agile scrum ceremonies- Interface between Product Management and Product Development Show less

  • Customer Support Manager

    Dec 2011 - Nov 2016

  • Project Manager

    Jul 2010 - Nov 2016
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  Microsoft

  Jun 2017 - Dec 2018

  Project manager, consultant

  Microsoft Intune provides mobile device management, mobile application management, and PC management capabilities from the cloud. Using Intune, organizations can provide their employees with access to corporate applications, data, and resources from virtually anywhere on almost any device, while helping to keep corporate information secure.Responsibilities:- manage release cycles and projects in the pipeline for the deployment team- utilize Visual Studio Online (VSO) to keep projects and release cycles on schedule Show less

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  Providence st. joseph health

  Mar 2019 - now

  Principal project manager