Experience

• 

  Liq

  Sept 2015 - Nov 2019

  Telemarketing agent

  - Managed an average of 40 inbound customer calls per day, providing information about products and services, addressing complaints, and handling requests professionally, which contributed to significant financial gains for the company.- Reviewed billing statements from customer service teams, clarifying charges, resolving billing discrepancies, and processing refunds as needed.- Led high-priority cases using strong analytical skills, resolving complex and previously unresolved complaints involving significant values. Ensured resolutions by facilitating refunds or personally providing feedback, surpassing company expectations for customer satisfaction. Show less

• 

  Prefeitura de rio branco

  Sept 2022 - Jul 2023

  Information technology intern

  - Installed different software on users’ computers, in accordance with the office requirements.- Connected peripherals and auxiliary equipment to main computers and configure them appropriately.- Diagnosed issues with users' computers, networks, internet connectivity, and printing, working to minimize downtime and disruptions.

• 

  Ifac - instituto federal de educação, ciência e tecnologia do acre

  Dec 2022 - Jul 2023

  Volunteer backend developer

  - Collaborated on backend development, implementing essential functionalities for a web-based safety incident tracking system.- Contributed to the design, optimization, and management of the database, utilizing JavaScript, PHP, and SQL to seamlessly cross-reference user-provided information, ensuring efficient data storage, retrieval, and effective analysis.- Worked closely with cross-functional teams to integrate frontend and backend components, enhancing overall system performance and user experience. Show less

• 

  U.s. department of state

  Jul 2023 - May 2024

  Community college initiative program participant

  Selected to be enrolled in the Community College Initiative (CCI) Program 2023-2024 at Northern Virginia Community College (NOVA), studying IT: Data Analytics, C.S.C.. The CCI Program provides participants with a one-year non-degree academic program at a U.S. community college. The CCI program builds participants' technical skills in applied fields, enhances their leadership capabilities, and strengthens their English language proficiency. CCI candidates are nominated for participation by the Public Affairs Section of the U.S. Embassy or the Fulbright Commission in eligible countries. Show less

• 

  Northern virginia community college

  Nov 2023 - Apr 2024

  Professor assistant intern

  - Attended lectures and actively participated in class activities.- Provided assistance to fellow students during in-class labs.- Offered tutoring services to students outside of regular class hours as needed.

• 

  Computer core (community outreach and education)

  Feb 2024 - Jun 2024

  Data analyst intern

  - Utilized Computer CORE student data for data analysis and visualization projects.- Created informative visual aids, including heatmaps, to represent geographical and demographic information.- Developed and delivered educational presentations on technical topics, such as Databases/SQL, to adult learners with no prior knowledge of the subject.- Adapted presentation format to suit different learning styles and session lengths

• 

  Solutis tecnologias

  Nov 2024 - now

  Backend developer

  Identification, debugging, and fixing of errors in the code to ensure software functionality and quality.Integration of modules, APIs, and external systems, ensuring efficiency and cohesion among components.Development of source code using programming best practices and design patterns.Participation in agile projects, collaborating with teams to deliver high-quality solutions.