Experience

• 

  Printpack, inc.

  Jun 2001 - May 2008

  Graphic coordinator

  •Backup System Administrator for the Snacks division Atlanta campus•Database administration and development •Mac IT support for the department•Esko Graphics BackStage administration•Account Manager for a $14 million/year customer account•Managed the student intern program

• 

  Ripple it

  Oct 2008 - Aug 2017

  • Project manager and lead engineer for multiple email migrations, voip migrations, client onboarding, and the IT portion of office moves • Hardware installs and cleanup/re-cabling of MDFs and IDFs • Achieved 90% error rate reduction by implementing a checklist system for computer prep processes • Gave client facing presentations on malware prevention, phishing, and Internet safety• Re-architected IT infrastructure to accommodate subtenants of client; design of render farm rebuild• RMM mass agent deployment (Kaseya and N-Able)• Performed wifi audits for multiple clients; made recommendations based on results• Replaced hard drives in array on Ubuntu servers for a Rails hosting client• Software upgrades in Debian to Pbx In a Flash for voip hosting Show less

  • Strategic Account Manager

    Apr 2014 - Aug 2017

  • Project Specialist

    Mar 2011 - Apr 2014

  • Support Engineer

    Oct 2008 - Mar 2011
• 

  Nexgen data systems, inc.

  Jun 2018 - now

  Technical liaison and escalation point for customers of the data center.

  • Technical Project Manager

    Nov 2023 - now

  • Business Relationship Manager

    Jun 2018 - Nov 2023