Destiny Summer

Experience

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  NRStudios

  Jan 2019 - Jul 2019

  Marketing Intern

  Working in a B2B role networking and acquiring business clients, maintaining these working relationships. Managing excel-based database for all of our B2B clients and ensuring all information is kept up to date.

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  Ecotricity

  Aug 2019 - Sept 2024

  Responding to day-to-day contact incoming from customers via phone, email, live chat and social media.Maintaining our engagement with our customers via social media by responding to comments on our posts via Facebook, Twitter, Instagram and LinkedIn. Working to resolve customer queries upon first contact via direct messages on these platforms and consistently maintaining a <1 hour response time.A trained and experienced complaint investigator dealing with domestic customer complaints and ensuring these complaints can be resolved as quickly as possible with as little negative impact on the company as possible.I work on a day to day basis across SAP, Junifer and Salesforce CRM systems, plus the DCC centralised smart metering communications infrastructure in line with the OFGEM SEC code.I have also trained multiple groups of new staff coming into the Energy Specialist role over the past 12 months and I throughly enjoy training with an eye to increase my experience of this in the future! Show less

  • Marketing Executive

    Mar 2022 - Sept 2024

  • Switching advisor

    Jan 2021 - Mar 2022

  • Energy Expert

    Aug 2019 - Dec 2020
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  London & Country Mortgages

  Sept 2024 - now

  Marketing Executive - Partnerships