Vivek Gupta

Experience

• 

  Apple

  Dec 2010 - Jun 2012

  System Engineer

  • Worked primarily on UNIX, Linux and Solaris Servers.• Monitored daily backups, server health and weekly upgrades/changes.• Setup Securities policies for Users.• Used Connectrix Manager and Solutions Enabler for troubleshooting Storage issues.• Worked on EMC VMAX and IBM Tivoli storage.• Installed security patches on Production Servers.• Designed Unix Scripts as a part of Automation.

• 

  State Bank of India

  Jun 2013 - Jul 2013

  Summer Intern

  NPA Management.-Corporate Accounts GroupWorked with marquee( large cap -public sector ) customers

• 

  Tata Consultancy Services

  May 2014 - May 2016

  Business System Analyst

  Wealth mgmt and CFD reconciliation project.Implemented Trade lifecycle for CFDs.Knowledge of customer wealth mgmt portal.Includes all processes such as onboarding,integration with other sub systems.API integration with another financial systems for reporting,

• 

  Loblaw Companies Limited

  Oct 2015 - Sept 2018

  Senior Business System Analyst

  • Conducted JAD sessions to construct business requirements.• Scoped requirements over multiple waves based on priority and cost of implementation• Coordinated with SMEs to elaborate business requirements into functional specifications.• Drafted Business/ Functional Requirement Document and Use Cases based on functional specifications• Designed work flow diagrams and screen Mockups.• Managing Sign offs from respective stakeholders.• Tracked and studied the impact/efforts of changes (CRs) .• Reviewed and approved test plans and ensured requirements traceability to test scenarios• Supervised integration testing to validate dispensing of medicines as a part of UAT.• Conducted User Training workshops for Pharmacists. Show less

• 

  Digitate

  Jan 2018 - Apr 2022

  ignio is a B2B Saas platform which leverages AI and ML technologies •Cognitive automation and analytics solution based on AI and ML technologies.•Served as a Subject Matter Expert (SME) for product capabilities and solutions across diverse use cases•Liaised with sales team to represent customer trends for road map consideration.•Identify risks, visualize upstream & downstream dependencies, help unblock challenges.•Ensured that product /department milestones/goals are met.

  • Customer Advocate

    Jul 2020 - Apr 2022

  • Product Consultant

    Jan 2018 - Jun 2020
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  PagerDuty

  May 2022 - Feb 2023

  Professional Services
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  Shoppers Drug Mart

  Mar 2023 - now

  Product