Mandar Narkar

Experience

• 

  Agilisys

  Oct 2008 - Dec 2009

  Network Operation Center (NOC) Executive

  •Monitored, analyzed, detected/ identified Network operations round the clock (24x7), tracking the performance and diagnosing the network objectives, various websites, servers, network devices using monitoring tools like Empirix-Onesight, Solar winds, SiteScope.•Monitoring & supporting activities for over 60 URLs and overall a count of 1000 network devices/ Servers, Applications, Desktop support to the users for various kind of NOC & IT help desk related issues.•Ensure that necessary and sufficient steps are taken to reduce the risk of recurrence of such incidents and/or their impact as per the Service Level Agreements (SLAs).•Delivered training and performed basic inductions for the new recruits, making them more adaptive to the workplace as per the process requirements. Providing inputs for their training and monitoring to meet quality standards & making them familiar with the working NOC scenario.•Ensure SOP’s are followed and the reports are recorded as per escalation matrices.•Responsible for Backup/recovery strategy of all windows-based servers. Planning and implementing fault tolerance and strategies for backup and restoring files on the network using different media devices like tape drives, compact disk and additional hard disk etc.•Driven internal & external communication and working on various incident tickets and resolving the issues during the UK Non business hours. Interacting with NAs (Network Architect), CRM’s (Customer Relationship Manager), Infrastructure Team for trouble shooting the problems.•Co–ordination with different ISP providers in case of MPLS, WAN link failures to restore connectivity in timely manner.•Maintaining & managing Firewalls, Switches, File Servers, Print Servers and Mail Servers along with IT help-desk Support.•Accurately defined the initial severity level for incidents and ensure proper priority is assigned to visible issues to the next level engagement engineer team. Show less

• 

  Zeus Learning

  Apr 2010 - May 2014

  Senior Network Engineer / Server Administrator

  •Leading the IT Infrastructure team which provide complete IT Infrastructure support ( Network, Application, Server, Desktop) for the organisation.•Reporting directly to the Company director & Vice President of Technology regarding Infrastructure management, reports, asset management for the smooth IT operation. •Conducted P2V conversions for Physical to Virtual migration of servers (Windows Server & clients).•Managing & maintenance of Active Directory, DNS Servers & replication related issues across all more than 300 users and 100 servers) resolve the various IT issues and minimize escalations.•Creation and implementation of Infrastructure architecture of the network for the company at a new office location.•Planning, budgeting and supervising the creation of the network designing for the office IT Infrastructure.•Managing project technical tasks, project team, working on IT documentation, following process as per ITIL standards to meet adequate IT support for the organization. •Taking care of complete IT Asset, Inventory management for IT Infrastructure Operations.•Release & Renew Strategy for Windows OS & Network Devices.(licensing Optimization).•Co-ordination with NOC & ISP teams for effective and efficient management Internet links on the network.•Setting up of NETGEAR-SRX5308 VPN Multi-WAN Firewall Device along with configuration of different access points, switches, routers.•Regularly taking all Local/ Cloud Server Backups to local as well as cloud solutions with help for maintain company critical data to be available at any point of time as per requirement.•Conducting & Taking all round of Technical interviews for team members to the IT & network team.•Delivered training and performed basic inductions for the new recruits, making them more adaptive to the workplace as per the process requirements. Providing inputs for their training and monitoring to meet quality standards & making them familiar with the working with IT team. Show less

• 

  Cogitate

  Jun 2014 - now

  •Managing & maintenance of AD, DNS, DHCP, WSUS, Exchange, IIS, DB, Informatica Servers & replication related issues for India/ US Operations to various IT issues and minimize escalations.•Taking care of complete IT Asset, Inventory management for IT Infrastructure Operations.•Administration of Microsoft Windows Servers which include Windows Server 2003, Windows Server 2008,2010, 2011 and Windows Server 2012, Active Directory Management, WSUS, Group policy management, Sonicwall Firewall, Microsoft Workstations, and network security devices for India/US users.•Attending Various Microsoft & Adobe Audit and Smoothly Handling queries raised by auditor.•Ownership of processes for service delivery to client and maintaining SLAs for the same.•Restore data from backup on request and periodically as per SLA (Restoration Drill) for US Datacenter as well as various Clients.•Decommissioning and recreation of older servers from 2003 to 2008/2012 OS along with P2V Migration for various clients on VMware & Hyper V Platforms.•Providing feedback and assistance team in designing initiatives for better Server /Network Management.•Managing permission of File Shares. Taking regular Server Backups using IBM Tivoli System. Working on various help desk tool like WhatsUp Gold, Uptime Robot Bomgar to troubleshoot user & infrastructure administrations.•Citrix Environment setup, RAID configuration, ESXi installation, Microsoft Lync, Configuration & Setup of Database servers, working with IBM for Tivoli backup system doe Insurance House (US)on behalf of cogitate.•Support and coordinate scheduling and execution of system maintenance, release updates, upgrades, new technology deployments adhering to company’s standard change management protocol. Show less

  • Information Technology Infrastructure Manager

    Oct 2020 - now

  • IT Infrastructure Team Lead

    Apr 2015 - now

  • Sr. Server Administrator

    Jun 2014 - Jun 2015