Bobby Franke

Experience

• 

  United States Air Force

  Mar 1993 - Mar 1997

  Senior Airman

  F-15e Avionics and component specialist

• 

  IBM

  Mar 1997 - Aug 2019

  Cloud Managed Services for SAP & HANA Enterprise Cloud on Softlayer• Provide account leadership to service delivery teams to develop program, project, product, and business strategies, and implement resulting solutions to meet contract deliverables.• Build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions as specified in the contract or Statement of Work.• Ensure client needs are met by constructing partnerships between IBM stakeholders and clients, and managing the implementation of these partnerships to ensure positive customer satisfaction.• Manage contract cost, schedule, and service/product deliverables related to delivery organization.• Manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.• Identify growth opportunities and contract profitability.• Own quality for service provided by the delivery organization and responsible for tracking and reporting on service level performance.• Areas of expertise include Project Management methodologies, Manage Client Relationship and Coverage Plan, Manage Client Expectations/Satisfaction, Apply Business Control Requirements, Customer SAP / DB Support and Project Implementation, emerging technologies, and technical solutions pertaining to client needs.• Consistently identify ways to reduce cost of service delivery and improving services, including pro-actively preventing future problems.• Participate in service management processes such as critical incident management. Show less

  • Manager

    Dec 2018 - Aug 2019

  • Global Delivery Project Executive

    Jul 2016 - Dec 2018

  • Delivery Project Executive

    Jun 2013 - Jul 2016

  • Manager

    Jan 2011 - Jun 2013

  • Manager

    Mar 2009 - Jan 2011

  • Manager

    Jul 2004 - Mar 2009

  • Manager

    Jan 2000 - Jul 2004

  • Operations

    Mar 1997 - Jan 2000
• 

  NetApp

  Aug 2019 - now

  Technical Support Manager