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Roberto Quesada

Roberto Quesada

IT Manager

Followers of Roberto Quesada144 followers
location of Roberto QuesadaJersey City, New Jersey, United States

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  • Timeline

  • About me

    Lead IT Field Service

  • Education

    • Polithenic Industrial Institute" Ciudad LIbertad", Cuba

      2005 - 2008
      Bachelor of Science - BS Computer Science

    • Polithenic Industrial Institute" ciudad Libertad", Cuba

      1997 - 1999
      Associate of Science - AS Computer Installation and Repair Technology/Technician

    • University of Havana

      1989 - 1994
      Bachelor's degree Law

  • Experience

    • MKomputer Owner

      Jan 2000 - Mar 2015
      IT Manager

      Accept customer desktop and laptop systems in-store for repairs. Request information about software and hardware issues and document all concerns. Troubleshoot systems and work with customers to determine needed hardware or software changes, completely build computers. Break down systems, remove malfunctioning hardware, and install new parts. Repairs digital/analogic electronics components. Check system software, security and data integrity. POS installer. Resolve selected issues with smart phones and tablets. Estimated and invoice. Show less

    • Kim & Bae, P.C.

      Oct 2016 - Jun 2018
      Information Technology System Administrator

      Everything about IT Issues.

    • Insync Outsourcing Corporation

      Jun 2018 - Apr 2020
      Senior IT Field Support

      • Provide onsite and/or remote technical support to end users. • Troubleshoot, repair, and build PC's, laptops, tablets: hardware & software (Windows 7, 8, 10 & Server), • Clean & remove viruses, adware, spyware, any other related malware • Troubleshoot, repair and assist users with MS Office, Outlook and associated MS products • Work with DHCP, DNS Troubleshooting, VPN, Active Directory and other Network environments• Troubleshoot, & repair local & network printers • Participate in new customer implementations, system upgrades and technology migrations • Re-image computers, backup, perform data migrations and restorations • Work in different environments: Law Firms, Schools, Medical Offices, Church, Special Needs Foundation, Municipal Building, Accounting. Show less

    • NTT DATA North America

      Apr 2020 - now
      Lead IT Field Service

      ● Technical Lead of 13 (Level I & II) field support technicians to ensure efficient work productivity and provide technical guidance.● Provide onsite and/or remote technical support to end users. ● Troubleshoot PCs, laptops, tablets, Chromebooks, Chromeboxes, Android devices, iPhones/iPads ● Provide OS support: Windows 7 & 10, ChromeOS and iOS.● Troubleshoot and assist users with MS Office, Google Workspace (G Suite).● Knowledgeable of the Healthcare Environment (HIPAA, EPIC, etc.).● Proficient with VPN, Active Directory, Endpoint Citrix, VMWare Workspace One, Ivanti Console and other network applications/tools.● Provide peripheral support: local/network printers, document scanners, barcode scanners, credit card devices, signature pads, etc.● New customer implementations, system upgrades, and technology migrations.● Re-image PCs/laptops (Ivanti), perform backups, data migrations and restorations.● Setup and Configure Chromebooks and G-Mail Suite for workstations and physician offices● Provide new hire training.● Handle VIP and escalation tickets.● When needed, will support other hospital campuses Show less

  • Licenses & Certifications