Beth Fellendorf

Experience

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  United Educational Services, Inc.

  Jul 1990 - Aug 1994

  Purchasing Agent/Desktop Publishing Assistant

  • Purchased books and testing materials sold through the company’s catalog.• Wrote procedures for purchasing and receiving materials.• Researched the purchase of new computer equipment.• Trained staff to use the new equipment and business software.• Assisted in the creation of books and catalogs using PageMaker.• Copy edited and proofread manuscripts and galleys.

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  University at Buffalo, Libraries, Acquistions Department

  Aug 1994 - Sept 1995

  Graduate Student Assistant

  • Responsible for processing incoming Federal government documents on microfiche.• Updated serial holdings for those documents.• Exported and edited bibliographic records from OCLC and MARCIVE. • Created brief catalog records when necessary.• Wrote procedures for this job before leaving.

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  G. Robert Strauss Jr. Memorial Library, Albright-Knox Art Gallery

  Jan 1995 - May 1995

  Cataloging Intern

  • Copy cataloged new and backlogged materials using OCLC.• Created original records using AACR2R, LCSH, and LCC.• Answered reference questionsIt was a one semester internship.

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  Charles B. Sear Law Library

  Sept 1995 - Nov 1996

  Cataloger, part-time

  • Re-cataloging and reclassifying the library’s collection to Library of Congress Classification (LCC).• Work is performed using AACR2R, LCRIs, LCSH, and LCC.• Create and revise MARC holdings records as necessary.

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  Center for Inquiry Libraries

  May 1996 - Nov 1996

  Cataloging Librarian

  • Responsible for all copy and original cataloging for the libraries.• Work was performed using AACR2R, LCRIs, LCSH and LCC.• Cataloging performed on the Brodart Precision 1 system and OCLC

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  Charles B. Sears Law Library

  Nov 1996 - Nov 1999

  Cataloger

  • Re-cataloging and reclassifying the library’s collection to Library of Congress Classification (LCC).• Perform authority work, including creating series authority records, as necessary.• Create and revise MARC holdings records as necessary.• Work was performed using AACR2R, LCRIs, LCSH, and LCC.• Work was performed on the Library’s NOTIS system and OCLC.

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  Distance Learning Operations, Millard Fillmore College

  Nov 1999 - Feb 2002

  Instructional Support Technician

  • Provided technical support for, and liaison to, schools and departments involved in on-going distance learning projects (e.g. GSE, LIS, SEAS)• Assisted with assessment and program integration of Blackboard™ LMS system.• Collaborated with the Educational Technology Center to support internal grant projects to encourage faculty adoption of new technologies• Supported all decanal units to encourage development and growth of distance learning programs to support degree-based and adult/continuing education programs.• Supported the operation, management and scheduling of distance learning facilities for the EngiNet™ distance learning program, including close collaboration with faculty and program administrators to plan degree program delivery as part of a four-campus consortium.• Provided video production support for distance learning activities both in fixed classrooms and remote sites (including development of mobile videoconference and capture operations for classroom deployment)• Trained and supervised graduate and student assistants providing production support• Continually revised and refined reference documentation for staff and student operators• Coordination of off-site personnel for student and conferencing technology support, including BOCES sites around the state.• Assisted with specification and deployment of enterprise-level multi-point conferencing unit and ancillary hardware to support multi-platform, multi-provider (MCI, Sprint & ATT) global videoconferencing• Coordinated support of emerging technologies on Internet 2 distance learning research course expansion (Stanford-UB project and multi-institutional engineering courses)• Participated in UB Skunkworks/WNY-High Performance Video Network Initiative emerging technologies region-wide activities (e.g., Internet2 Megaconference, Access Grid, ViDeNet).• Developed and coordinated service websites and support literature• Coordinated system upgrades of technology classrooms with Central IT. Show less

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  Academic Services, Computing and Information Technology, SUNY at Buffalo

  Feb 2002 - Jun 2015

  Instructional Support Specialist

  • Coordination of distance learning services in technology classrooms• Liaison between faculty/departmental distance learning/continuing education and centralized IT services• Supervision and coordination of faculty training and orientation.• Collaboration with various internal and external university departments (BOCES, Educational Technology Center, Teaching & Learning Center) to integrate instructional content and technologies• Application Administrator-Event Management System (EMS)-Echo360 Course Capture system -Helix Universal Server-Windows Media Server• Development and expansion of course and special event capture systems and delivery• Administration of specialized technology classrooms• Supervision of paraprofessionals (two part-time)• Scheduling and oversight of large (15+) student assistant production staff• Platform migration of scheduling services (MeetingMaker to EMS)• Research and recommendations for outsourced vendor contracts• Migration of operational content in support of DEVO-Academic Services merger (student assistant training and protocols, business rules, training support)• Co-chair, web conferencing standards group• Development of web presence for DEVO services• Assisted with expansion of NYSTAR-EQS Telecommunications Infrastructure grant to UB Center of Excellence in Bioinformatics Show less

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  IT Customer Service, Computing and Information Technology, SUNY at Buffalo

  Jun 2015 - Dec 2018

  IT Customer Service Manager (Interim)

  Supervise staff of seven (direct and indirect) in support of 150 centrally scheduled technology classrooms, which includes:• Course Capture – recording and distribution of semester-long and specialized course content• Videoconferencing – global, web-based and high-resolution conference solutions• Media streaming – portal for faculty and staff to distribute streaming media• Management of all support metrics for quality assurance and service tracking• Design and assistance for decanal building and renovation projects• Budget administration for projects and professional development ($95,000 OTPS)Portfolio Includes:• Application administrator – Panopto recording • Application administrator – Cisco Webex web conferencing• The Registrar’s Classroom Scheduling Software Selection committee• Event Management System (EMS) Implementation Team• Vice Provost’s Instructional Facilities Steering Committee• Center of Educational Innovation Experimental Classroom project planning• IT Collaboration Tools and Strategy Committee• Member of FLEXspace advisory subcommittee - an international collaboration among 600+ institutions and professional organizations (CCUMC, SUNY, Cal State, SCUP, ELI) to develop an open access repository of learning environments and best practices Show less

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  University at Buffalo

  Jan 2019 - now

  Instructional Systems Analyst

  • Application administrator – Panopto recording • Application administrator – Cisco Webex web conferencing• Event Management System (EMS) Implementation Team • Course Capture Lead – recording and distribution of semester-long and specialized course content• Media streaming (MediaL) administrator – portal for faculty and staff to distribute streaming media• Management of all support metrics for quality assurance and service tracking• Develop and present training for faculty, staff and administrative units• Develop and update web content for these cloud and on-premise services• Develop internal knowledge-base for all Media Services applications and procedures Show less