Randy K. Johnson, PMP, CSM

Experience

• 

  Best Buy

  Jan 1991 - Sept 2014

  ✔ Product Management (Home Connection Services / Digital Imaging), collaborated cross-functionally to drive national sales.✔ Project managed multiple labor & sales strategy tests in Best Buy locations to test concepts in merchandising new product/services, and sales strategy.✔ Built strong vendor relationships resulting in the growth and management of an annual multi-million-dollar account to deliver world class Digital Imaging training events for employees to provide excellent customer experience. This facilitated Digital Imaging market share to be #1 with sales peaking at $2 billion.✔ Project managed multiple experiential hands-on training events resulting in increased sales through highly motivated and well-trained sales consultants contributing to Best Buy’s camera and camcorder growth as 30% market share leader.✔ Collaborated with and provided guidance to vendor partners, and buyers to ensure strategies aligned and were executable by retail and 3rd party staff, providing exceptional customer service. Show less ✔ Hired, motivated, coached, recognized, and performance managed department’s employees to reach their full potential and to ensure positive customer interactions to drive and exceed Best Buy initiatives. KEY RETAIL ACHIEVEMENTS:► Achieved Top Gun status three times (Best Sales Supervisor recognition)► Instrumental in five NSOs (New Store Openings)► Winner of 1998 National Sales Contest - Get Digital Achievers Weekend ► Number one in wireless phone sales in the company (1998) Show less

  • Product Category Manager

    Jan 2009 - Sept 2014

  • Sr. Product Specialist / Sales Development & Operations /

    Jan 2001 - Jan 2009

  • Training Design Developer

    Jan 1999 - Jan 2001

  • Sales Supervisor | Merchandising Supervisor

    Jan 1991 - Jan 1999
• 

  Control4

  Feb 2015 - Feb 2017

  National Account Manager (Custom Retail Sales Manager

  ✔ Client (B2B) Account Manager for the Best Buy / Magnolia account ✔ Managed Regional Sales Representative team dedicated to supporting Magnolia locations ✔ Sales and communications management: developed, grew, and maintained relationships with buyers, replenishment teams, retail leadership, retail salespersons, and custom installers ✔ Used communication skills to conduct sales/product/technical training on selling strategies and product knowledge to effectively improve sales of Control4’s product line✔ Supported dealers to develop customer relationships including in-home consultations, answered dealers’ questions and used conflict management skills to resolved concerns in a timely manner to maximize customer satisfaction ✔ Represented Control4 at trade shows and events Show less

• 

  Premium Retail Services

  Apr 2017 - Sept 2017

  Retail Development Manager for (Samsung Home Entertainment)

  ✔ Liaison between Samsung Account Team and Field Execution Team to drive Home Entertainment sales.✔ Supported Regional and Field Sales Manager teams through development of retail sales excellence and sell-through strategies to drive Samsung Home Entertainment sales in Best Buy/Magnolia locations.

• 

  UnitedHealthcare

  May 2018 - May 2021

  Enterprise Project Manager working with UnitedHealthcare (UHC) and Optum cross-functional teams to develop processes and plans to deploy customer-centric digital solutions for all UnitedHealth Group members. Manage projects that use data and technology in ways that help drive change and make the health care system work better for everyone. Use knowledge and skills to work guiding project scope, time frames, funding needs, staffing requirements, allotment of resources, and more as I help leaders of key business areas build solutions to meet their customer needs in a competitive and effective way. ✔ Lead and contribute to the development of program or project scope statements, in consultation with applicable stakeholders.✔ Work with resource managers to drive the identification of the skills, duration and effort required for successful project execution.✔ Work with stakeholders to establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods.✔ Develop, communicate and implement program/project risk/issue management plans and strategies. Show less

  • Sr. Product Analyst

    Aug 2020 - May 2021

  • Business Project Manager

    May 2018 - Aug 2020
• 

  Optum

  May 2021 - now

  ✔ Work with UnitedHealthcare (UHC) and Optum cross-functional teams to gather requirements for product updates that make customer-centric software changes for all UnitedHealth Group members.✔ Manage projects supporting members’ preferences at the enterprise level by collaborating with leaders of key business areas, architects, software engineers, and data engineers.

  • Digital Product Manager

    Mar 2024 - now

  • Sr. Product Analyst

    May 2021 - Mar 2024