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Cathal McCarthy

Cathal McCarthy

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  • Timeline

  • About me

    Six Sigma Green Belt at University of Limerick

  • Education

    • St Flannans, Ennis, Limerick

      1992 - 1997

    • Limerick Institute of Technology

      1997 - 2000
      Diploma Business Studies & Computing

    • University of Limerick

      2018 - 2018
      Six Sigma Green Belt Lean In Continuous Flow Processes B1

  • Experience

    • O2 Ireland (a Telefónica Company)

      Jan 2006 - May 2008

      Part of a 3 person team chosen to take over the transition of O2 Retail Customer Care into the Limerick office.Forged good relationships between O2 Customer Care and O2 Retail Customer CareHandled all customer queries and complaints on a daily basis with sensitivity and empathy. Responsible for the Activation & Upgrading of accounts for the SME/Sole Trader side of the business.Responsible for the debt collection from SME/Sole Trader accounts.Credit vetted SME and Sole Traders regarding their request to join the network.

      • O2 Retail Head Office Executive

        May 2007 - May 2008

      • Account Management Department-SME Department

        Jan 2006 - May 2007

    • O2 Ireland

      May 2008 - Aug 2012
      Commissions Analyst

      Paid commission to dealers and staff worth €5.5Million annually Dealt with all queries, problems and anomalies ensuring smooth running of processes and payments

    • Fleming Medical Ltd

      Oct 2012 - Mar 2014
      Business Support Representative

    • Virgin Media Ireland

      Apr 2014 - now
      Enterprise Risk Specialist

  • Licenses & Certifications