Fauzi Rahman

Experience

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  Graha Sarana Duta (Telkom Property)

  Jun 2012 - Feb 2018

  Senior Officer IT Operation

  Develop, manage, and lead applications in the project for internal purposes. Make sure IT operations are working well as a helpdesk and as a network engineer.Administration.

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  PT. Mitra infosarana

  Mar 2018 - Nov 2019

  Pre-sales Software and Solution

  Accompany sales team in visits to selected retailers or government in a designated sales region.Present product software and solutions to buyers. Lead, educate, guide, and maintain relations withgovernment or retail industry buyers to increase sales.

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  PT. Teknologi Ahura Quasantara

  Nov 2019 - Sept 2020

  Product Owner

  - Creating and maintaining the Product Backlog and sorting items according to priority. - Implementation of Agile, SCRUM. - Participate on the SCRUM event.- Communicate the business requirements to the team. - Get a detailed level of requirements from stakeholders or customers.

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  CV. Sublenght Teknologi Indonesia

  Mar 2020 - Jan 2021

  Scrum Master

  Manage the team.Make sure the SCRUM event works well. Make sure the team meets the timeline and removes existing barriers.Listen and find a workaround for the team.

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  PT. Tri Stuba Amiga

  Jul 2020 - Jun 2022

  Proxy Product Owner

  - Advise on creating and maintaining the Product Backlog and sorting items according to priority for the existing Product Owner. - Advise on communicating the business requirements to the team.- Get a detailed level of requirements from stakeholders.- Advise another Product Owner.

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  PointStar Indonesia

  Sept 2020 - now

  Cloud Support Specialist

  - Serve customers as a technical support and assistance to clients using these cloud-based productivity suites. - Act as Second layer in analyze and troubleshoot issues related to cloud-based applications and services.- Investigate and identify the root cause of problems, finding both short-term workarounds and long-term solutions.solving problems for Google Workspace (Gmail, Drive, Chat,Meet, Calendar, etc) and Microsoft 365 (Outlook, Teams, One drive, etc). - Handling clients in Singapore, Malaysia, and Indonesia to ensure excellent customer satisfaction is being met.- Internal Support for Indonesia, Singapore, and Malaysia .- Assist Manager to make sure the operation can run well.- Serves as an intermediary between customers and Google/Microsoft- Create reports for customers. Show less