Helen He

Experience

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  Freelance Graphic and Web Design

  Sept 2005 - Jan 2009

  Designer

  • Constructed portfolio websites for photographer, writer, artist, etc• Created concepts and designs for jewelry catalogs, postcards, billboards, magazine ads & newspaper ads• Color-corrected images of high-end jewelry and watches• Assisted in launching promotional websites for jewelry companies

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  Thirstea Cafe NYC

  Apr 2009 - Sept 2016

  Founder

  • Created and designed a bubble tea brand in the East Village • Handled all legal issues for the business including lease negotiation, IRS filings, Health Dept. inspections, etc• Managed logistics for special events and seasonal weekend markets with foot traffic of over 10,000/day• Managed inventory, balanced budgets and handled bookkeeping • Implemented a loose-leaf tea line with an E-Commerce website • Trained and mentored 20 employees & managed payroll• Created recipes for new products & promotional products Show less

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  GameChanger

  Oct 2019 - Nov 2021

  QA Analyst

  • Created test plans from business requirements & user stories• Created smoke, regression, E2E test suites in TestRail• Executed ad-hoc, smoke, regression, sanity, functional, E2E, UAT, security, accessibility, cross-browser & cross-platform testing for multiple web and mobile applications• Created detailed bug reports in Shortcut (fka Clubhouse), as well as tracked and analyzed these bug reports• Investigated back-end issues using DevTools Console and Postman • Monitored crash/error trends with Firebase, Embrace & Rollbar• Handled weekly Code Freezes and app releases• Maintained automated UI tests for web & mobile applications• Participated in sprint planning, groomed backlog issues and responded to escalated CX tickets Show less

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  VTS

  Nov 2021 - Feb 2023

  QA Engineer

  • Collaborated w/ product managers, engineers and designers to ensure timely releases on major application features• Spearheaded the Accelerate Sprint 2022 project for the entire QA team to gain exposure on test automation• Presented demos for sprint reviews, new testing tools, and team projects• Created and maintained automated E2E tests with Cypress• Executed frontend and backend, responsive, analytics, E2E, E-mail, cross-platform, security, and maintenance tests for complex proptech web apps• Completed our Quality Initiative for 2022 which closed 1500+ bugs in Q2 and Q4 across eight different squads• Acted as subject matter expert on squad-owned features and helped investigate/triage issues in multiple slack channels• Created documentation for testing tools and intricate user role permissions• Monitored error trends with Bugsnag and triage CX issues with Fullstory• Volunteered at company sponsored OIT event to help create communities for LGBTQIA+ organizations across the globe Show less

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  Hinge

  Apr 2023 - now

  QA Analyst