Marvin Aston

Experience

• 

  CAE Technology Services Limited

  Mar 2022 - Oct 2024

  Key responsibilities:Troubleshoot key network infrastructure devices and systems (LAN, WLAN, WAN, FW/VPN),identify root causes, and collaborate with customers and third-party suppliers to implementeffective solutions.Administer and maintain customer infrastructure within defined SLAs (99+ adherence and above)Create comprehensive change control management documents detailing steps taken, devicesaffected, potential negative impacts, and expected downtime.Experience with a wide range of Cisco technologies (ISE, DNAC, FMC/CDO, firewalls, CiscoUmbrella, Cisco MDR, Cisco Meraki, and wireless environments)Experience with Palo Alto firewalls and Panorama.Additional experience in company:Contribute to on-call requirements for patching and change control on short notice..Field engineer experience in migrating traditional networks to SD-WAN environments.Configuring and installing replacement equipment as a field engineer. Show less Key responsibilities:Oversaw ticket queues, managed multiple workflows, and prioritized tasks to maintain theoperational integrity of customer environments.Communicated with ISPs escalate WAN faults and basic understanding of ISP technologies(FTTP, FTTC, ADSL, MPLS, EoFTTC and EFM).Provided initial entry for customer calls, ensuring a timely and professional experience.Created detailed change control management documents.Maintained accurate network infrastructure documentation.Perform RMAs, software upgrades, and change control management. Show less

  • NOC Engineer

    Sept 2023 - Oct 2024

  • Junior NOC Engineer

    Mar 2022 - Sept 2023
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  RX Global

  Oct 2024 - now

  Network Engineer