Chris Engleman

Experience

• 

  American Red Cross

  Mar 1997 - Jun 2006

  Response Technology Manager

  Planned, designed, and directed the deployment, placement, installation, integration, operation, maintenance and tear down of a large variety of mobile/transportable wide band and narrow band radio frequency systems with their associated ancillary equipment. Assured frequency management included close coordination with FEMA and other federal, civilian, and non-profit agencies. Evaluated system performance against mission requirements and recommended equipment acquisitions, modifications, and configuration changes. Developed plans, procedures, and checklists to insure the operational readiness of mission equipment and personnel. Show less

• 

  ExpressJet Airlines

  Mar 2006 - Jul 2010

  • Charter Account Manager

    Sept 2008 - Jul 2010

  • Team Lead / Acting Station Manager

    Mar 2007 - Sept 2008

  • Customer Service Agent

    Mar 2006 - Mar 2007
• 

  Humble Police Department

  Sept 2010 - Jun 2012

  Communications Officer
• 

  American Red Cross Texas Gulf Coast Region

  Jun 2012 - Oct 2012

  Regional Manager, Mass Care

  Developed and led a team of volunteers and staff to deliver high quality mass care programs such as disaster sheltering, feeding, family reunification and distribution of emergency supplies in the 52 county Texas Gulf Coast Region. Supported and developed a volunteer team that was responsible for the implementation of mass care programs in each of the 8 Red Cross chapter jurisdictions in the Region.Collaborated in local planning, exercises and training, including exercises called by local partners Voluntary Organizations Active in Disaster, Emergency Management Agencies and Local Emergency Planning Committees. Developed Mass Care plans as well as budgets for the region and assisted leaders in the chapter jurisdictions as needed. Show less

• 

  Houston Police Department

  May 2013 - Aug 2014

  Senior Police Telecommunicator
• 

  City of Southside Place

  Aug 2014 - Apr 2021

  Dispatch Supervisor / Information Technology Support Specialist

  • Supervised Police/Fire Dispatchers. Scheduled, reviewed work, approved time sheets, coached, and developed employees.• Performed Terminal Agency Coordinator (TAC) duties to include TCIC/NCIC validation of stolen/wanted records. Ensures compliance with DPS, TCIC audit. Manages CJIS Security Awareness for ACC employees having access to CJI. Ensures compliance with CJIS audit.• Deployed, configured, and maintained desktop PC’s, laptops, printers as well as other peripherals in an office environment• Installed and configured network routers, switches, and standalone access points• Added new users, and completed changes in a Cisco CME environment VOIP system• Completed basic troubleshooting of network issues using an OSI layer approach• Maintaining and troubleshooting T1, MPLS and other WAN connections with appropriate vendors• Planning, installation, programming, and maintenance of VHF, UHF and 700/800 P25 radio equipment Show less

• 

  JSW Steel USA Inc. Baytown, TX USA

  Apr 2021 - Sept 2022

  Sr. Information Technology Support Specialist

  • Provide general IT support to 400+ employees with 350+ endpoints• Manage multiple Information Technology projects to include a complete server room rebuild in 2022• Deploy, configure, and maintain desktop PC’s, laptops, printers as well as other peripherals in an office and industrial environment• Maintain inventory, assignment and repair/replacement of handheld and mobile/base radio equipment• Added new users, phones, and completed changes in Cisco Call Manager• Monitor multiple system and network monitoring tools for down devices• Adding, updating and removing users and computers from Microsoft Active Directory• Patching and updating computers, network devices, and other networked devices Show less

• 

  Imagine360

  Nov 2022 - Jan 2024

  Service Desk Analyst
• 

  City of Melissa, Texas

  Jan 2024 - now

  Network Administrator