Wagdy Boktor

Experience

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  Xperience st george sharm elshek

  Jan 2014 - Jan 2015

  IT Specialist
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  Cairo expree travel

  Sept 2016 - Mar 2017

  IT Specialist
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  British Link Kuwait Logistics

  Apr 2017 - Apr 2020

  IT Support Specialist

  • Ensuring that support calls are logged and handled effectively and efficiently.• Responsible for disaster recovery, closing security loopholes and access levels.• Ensure adequate antivirus protection & solutions are maintained and updated.• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards• Producing documentation on operational system and user procedures & guidelines.• Providing advice on selection and purchase of IT equipment.• Maintaining maximum availability of supported services for users.• Ensuring that support calls are logged and handled• Designing, implementing and managing Active Directory and MS Exchange• Installation and maintenance of all systems within a client’s digital environment.• Building, configuration and troubleshooting of server and desktop hardware.• Producing documentation on operational• Assistance with training of staff and compiling procedural documentation.• Diagnosis of desktop, applications, networking and infrastructure issues.• Experience of supporting a wide and varied client base.• Generating IT Department activity report on Daily/ Weekly and Monthly basis.• Supervising the Company Surveillance system and ERP system coordinator.• In charge of determining the computer specifications for new colleagues. عرض أقل

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  Advanced Research Center, Inc.

  Dec 2020 - now

  Information Technology Supervisor

  • Designing and implementing internal website to serving our employee and keep it up to date. • Subscribe on clouding storage and implement automatically uploading data to be save with checking data with interval plan. • Managing virtual machines working on ESXI with doing the necessary work for them for updating and maintenance • Desinging and implementing the necessary SOPs.• Asset management controller.• Supervising the backup process.• Ensuring secured network.• Providing the necessary trainings to the employees when needed.• Designing, implementing and managing Active Directory and Internal email.• Installation and maintenance of all systems within a client’s digital environment.• Building, configuration and troubleshooting of server and desktop hardware.• Producing documentation on operational system and user procedures & guidelines.• Providing advice on selection and purchase of IT equipment.• Maintaining maximum availability of supported services for users.• Responsible for disaster recovery, closing security loopholes and access levels.• Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Diagnosis of desktop, applications, networking and infrastructure issues.• Experience of supporting a wide and varied client base. عرض أقل

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  Aloha.com.eg

  Jun 2022 - now

  System Admin Supervisor and DevOps