Jane Deedy

Experience

• 

  CH2M HILL

  Mar 1994 - Jan 1996

  Business Analyst
• 

  Fidelity Investments

  Jan 1996 - Aug 1998

  Web Developer
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  Primeon

  Sept 1998 - Jan 2001

  Implementation Consultant
• 

  Eprise, Corp

  Jan 2001 - Mar 2002

  Relationship Manager
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  BNY Mellon

  May 2002 - now

  Data Analytics Manager at BNY Mellon | Data and Analytics Solutions Launched projects designed to reduce operational costs, defects and waste in the support organization. Focused on providing packaged tools and reports to enable technical operations and client operations managers the ability to proactively resolve issues before they develop into P1 incidents. Client Operations Manager (COM) acting as the daily interaction point for our clients in the Global Support and Service (GSS) organization. Tasked with fully understanding the business operational workflows and maintaining in-depth knowledge of clients’ business needs and challenges. Was an effective advocate on behalf of clients to resolve issues in a timely manner and exceed client expectations by providing extraordinary customer service. As a GPS Implementation Consultant, exhibited a strong client centric focus while implementing, configuring, customizing and upgrading Eagle Investment Solutions core products, specifically relating to the investment/fund accounting, message center, and data management functionality.

  • Data Analytics Manager | Data and Analytics Solutions

    Mar 2018 - now

  • Manager of Strategic Projects

    Jun 2015 - Feb 2018

  • Client Operations Manager

    Jun 2009 - Jun 2015

  • GPS Implementation Consultant

    May 2002 - Jun 2009