Aalaa A.

Experience

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  Queens Hospital

  Sept 2016 - Jul 2017

  Operations Secretarial
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  Eye City Hospital

  Jul 2017 - Sept 2018

  Receptionist

  - Prepared admissions sheets for patients.- Responsible for the treasury and all financial transactions.- Set Medical Appointment.- Prepared Medical Reports.- Organized Events.

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  Cure Centre for Allergy and Immunology

  Jan 2018 - Oct 2019

  Receptionist

  Answered and helped resolve enquiries from clients.Managed bookings to schedule, cancel and re-arrange appointments.Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.Screened and verified visitor IDs, maintaining security of personnel and office environment.Reduced waiting times through effective time and resource management.

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  The Retina Eye Center

  Oct 2019 - Sept 2021

  Receptionist

  Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.Coordinated team schedules, absences and leave requirements to maintain effective management.Prepared correspondence, reports and general typing using Microsoft Office.Typed dictation from doctors and updated charts of patients.Registered information on database to maintain accurate and updated details.Monitored stock to maintain consistent supply for inventory.Answered phone enquiries and transferred calls to specific departments.Reminded patients regarding upcoming appointments to streamline schedule.Photocopied and scanned documents to update patient records.Verified ID and insurance information of patients.Managed calendar and scheduled appointments for physicians and nurses.Maintained tidy work area to support cleanliness and quality standards.Greeted patients and facilitated check-in and check-out procedures.Processed payments and provided invoices to patients. Show less

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  IFT International Free Trade Corporation

  May 2020 - now

  Social media moderator

  My responsibilities include:Deal with customer enquiries on the telephone, email, letter etc. within the standard time set by the company. Liaise with other departments effectively to ensure that communication is aired and that all departments are aware of any ongoing issues. Provide insight and a contribution towards Facebook and Twitter updates. Enhance the image of the company to our customers. Engage with existing customers and develop relationships with new customers. Deal with all manner of content and adapt as necessary according to the needs of the customer . Show less

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  الجندى موتورز- Elgendy Motors

  Aug 2021 - Mar 2022

  Social Media Moderator

  Wrote and edited content, publishing finished products using Wordpress.Scheduled meetings with team to brainstorm and develop new ideas.Developed cross-platform content strategy to reach wider audience.Created social media posts on platforms, achieving steady growth rate.Managed (Follow up with) content writers, graphic designers and videographers to produce engaging and quality content.Provided editorial, creative and technical support to team members to enhance brand vision.Optimised content scheduling times to increase user engagement. Show less