Peter Gehrke

Experience

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  Accenture Poland

  Jan 1992 - Jan 2001

  - CRM feasibility study for Netia Telekom- Billing process audit and IT re-organisation for Netia Telekom- program and project management in areas of Procurement and Network Asset Management for leading Polish mobile operator Era GSM- call centre audit for first Polish internet bank mBank- established and led Polish Change Management practice (15 consultants) - led implementation of 350 seat Customer Care Center of Deutsche Bahn Cargo- led implementation of billing system for track usage- participated in migration of cost accounting and organisational data during privatisation of Deutsche Bahn and merger with Deutsche Reichsbahn

  • Senior Manager Communications Group

    Jan 1999 - Jan 2001

  • Manager Transportation Group

    Jan 1992 - Jan 1999
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  CORE Konsulting

  Jan 2001 - Jan 2004

  Owner

  Free-lance consulting on complex business change (organisation, processes, IT) in CRM environment01-10/2004 launched Polish business entity CORE Konsulting- CRM Requirements Analysis for fixed line operator Telefonia Dialog with Big5x- Lecturer at ITU Conference “IT in Telecommunication Operators”, Vilnius- Proposal on CRM Implementation for Polish mobile operator with Cap Gemini- Seminar on “World-class CRM in the telecommunications sector”, Warsaw07/2003 – 12/2003 Consultant to CEO of Lietuvos Telekomas on CRM Business Case and Roadmap. Achievements: - LT Board decided to enter into recommended 1 year Process Reengineering project with estimated NPV of 3 m Euro over 5 years Show less

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  Netia Telekom S.A.

  Mar 2001 - Feb 2003

  CORE Program Manager

  03/2003 – 06/2003 Program Manager Business Performance Improvement Project (Customer Retention, Telesales, Contract Management) for Polish fixed-line tele¬communication operator Netia Telekom - introduction of new churn reporting and management - 3-fold reduction of churn before activation - closure rate in telesales increased by 23% - participation in company strategic planning07/2001 – 02/2003 Program Manager for CORE Programme at Netia Telekom- set up of programme organisation, standards and administration - responsible for 10 m Euro, 11000 manday program reporting to CEO - implementation of applications for CRM (Clarify), Billing (Geneva), Middleware (Tuxedo), Reporting (custom build) - migration of 400.000 client accounts incl. full financial history - all milestones met, programme scope accomplished 0,1 m Euro below budget Show less

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  Big5x

  Jan 2004 - Jan 2004

  Telcommunications Business Development Manager
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  Amdocs

  Nov 2004 - Dec 2017

  Responsible for sales of Customer Management Products to enterprise (non-telco) accounts globally. On Site Project Management CRM and Product Catalog Implementation with international banking group Sales of Amdocs CRM and Order Management Software in Central and Eastern Europe, and CIS- Development of proposals- Presentations for technical and business audiences- Conference contributions- System demonstrations

  • Regional Sales Director

    Jan 2012 - Dec 2017

  • CIM Manager

    Jun 2010 - Jan 2012

  • Senior Sales Engineer

    Nov 2004 - Jul 2010
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  Altkönigschule

  Jan 2018 - now

  Physics Teacher