Lu Ying

Experience

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  Cisco

  Feb 2009 - Jun 2009

  English Trainer (Part Time)

  Provide training courses aimed at improving employees' written and spoken English

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  Intercultural Communication Institute

  Jun 2009 - Jul 2009

  Intern

  Organize and facilitate workshops in cooperation with 34 interns from 25 different countries

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  Google

  Aug 2009 - Mar 2010

  English Coach (Part Time)

  Provide engineers with individual-tailored, job-related, career-path aligned and communication-driven English language and communication training program

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  GE Healthcare

  Oct 2009 - Mar 2010

  Marketing Communication Assistant (Internship)

  • Assist in organizing marketing communication events• Write and publish bilingual (Chinese and English) newsletters

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  Hewlett Packard Enterprise

  Jul 2010 - Dec 2011

  Technical Writer

  • Develop user experience specifications for HP printer products• Improve the delivery formats of user experience specifications

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  SAP

  Dec 2011 - Jul 2017

  • Define user assistance (UA) strategy, deliverables, processes, and tools, etc. for SAP Anywhere, and manage the team execution to ensure on-time quality delivery• Coordinate with the language service team and product release team on translation delivery• Set up and maintain the SAP Anywhere Help Portal, a central place for product documentation• Research the latest Cloud UA trend to improve UA deliverables and methodologies• Develop online help, embedded UA content, UI texts, etc.• Map help content to specific UI pages to provide context-sensitive help within the product in collaboration with developers• Assume the Info Arch and Doc Lead role in DITA CMS to conduct documenation deliverables' structuring and management Show less

  • User Assistance Lead, SAP Anywhere

    Dec 2015 - Jul 2017

  • Information Developer

    Dec 2011 - Dec 2015
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  Alibaba Group

  Jul 2017 - Jul 2019

  Expert Technical Writer
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  Ant Group

  Jul 2019 - now

  Content Manager