Lu Ying

Lu Ying

English Trainer (Part Time)

Followers of Lu Ying992 followers
location of Lu YingShanghai, China

Connect with Lu Ying to Send Message

Connect

Connect with Lu Ying to Send Message

Connect
  • Timeline

  • About me

    Content Manager at Ant Group

  • Education

    • Shanghai International Studies University

      2008 - 2010
      M.A. English Language and Literature

      Activities and Societies: Intern at Summer Institute for Intercultural Communication (SIIC); Research Assistant at SISU Intercultural Institute

    • 江西师范大学

      2004 - 2008
      B.A. English Language and Literature

      Activities and Societies: Editor at College Magzine <​Another Rainbow>

  • Experience

    • Cisco

      Feb 2009 - Jun 2009
      English Trainer (Part Time)

      Provide training courses aimed at improving employees' written and spoken English

    • Intercultural Communication Institute

      Jun 2009 - Jul 2009
      Intern

      Organize and facilitate workshops in cooperation with 34 interns from 25 different countries

    • Google

      Aug 2009 - Mar 2010
      English Coach (Part Time)

      Provide engineers with individual-tailored, job-related, career-path aligned and communication-driven English language and communication training program

    • GE Healthcare

      Oct 2009 - Mar 2010
      Marketing Communication Assistant (Internship)

      • Assist in organizing marketing communication events• Write and publish bilingual (Chinese and English) newsletters

    • Hewlett Packard Enterprise

      Jul 2010 - Dec 2011
      Technical Writer

      • Develop user experience specifications for HP printer products• Improve the delivery formats of user experience specifications

    • SAP

      Dec 2011 - Jul 2017

      • Define user assistance (UA) strategy, deliverables, processes, and tools, etc. for SAP Anywhere, and manage the team execution to ensure on-time quality delivery• Coordinate with the language service team and product release team on translation delivery• Set up and maintain the SAP Anywhere Help Portal, a central place for product documentation• Research the latest Cloud UA trend to improve UA deliverables and methodologies• Develop online help, embedded UA content, UI texts, etc.• Map help content to specific UI pages to provide context-sensitive help within the product in collaboration with developers• Assume the Info Arch and Doc Lead role in DITA CMS to conduct documenation deliverables' structuring and management Show less

      • User Assistance Lead, SAP Anywhere

        Dec 2015 - Jul 2017
      • Information Developer

        Dec 2011 - Dec 2015
    • Alibaba Group

      Jul 2017 - Jul 2019
      Expert Technical Writer
    • Ant Group

      Jul 2019 - now
      Content Manager
  • Licenses & Certifications

    • Shanghai Advanced-Level English-Chinese (Chinese-English) Interpretation Accreditation Certificate

    • TEM 8

    • TOEFL