Anton Kibalka

Anton Kibalka

Web Designer

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location of Anton KibalkaVilnius, Vilniaus, Lithuania

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  • Timeline

  • About me

    Senior Technical Support Analyst at WU

  • Education

    • Компьютерная Академия ШАГ

      2017 - 2019
      Web Developer
    • Vilnius Gediminas Technical University

      2019 - 2022
      Bachelor's degree Information Technology
    • FoxmindEd

      2022 - 2022
      FrontEnd (React)

      HTML/CSS, JS, React

  • Experience

    • Freelancehunt.com

      Jan 2017 - Jan 2018
      Web Designer

      Tools used: HTML/CSS, JS, WordPress

    • Western Union

      Oct 2022 - now

      - Leading Major Incident handling- Leading technical support troubleshooting conference calls- Leading monitoring and alerting efforts for multiple services and applications- Leading troubleshooting incident calls, including but not limited to: Database problems (Garage Collection problems, long running queries, etc.), Application error events, Infrastructure problems (response time degradation, high failure rate, etc.), Server problems, AWS Cloud issues, Network problems- Incident impact assessment and prioritization- Daily Incident Report management- Stakeholder and Partner Communication management- Leading new partners integration and support- Escalation management- Cooperation with vendors providing 3rd party services- 1st and 2nd level application support- Service transition and acquisition active participation- Continuous service and procedure improvement efforts- Global project participation- Newcomers trainingEnterprise Technology Operations Center Show less

      • Senior Technical Support Analyst

        Apr 2023 - now
      • Technical Support Technician

        Oct 2022 - Apr 2023
  • Licenses & Certifications

    • AWS Cloud Practioner

      Amazon Web Services (AWS)
      Feb 2024