Anton Kibalka

Experience

• 

  Freelancehunt.com

  Jan 2017 - Jan 2018

  Web Designer

  Tools used: HTML/CSS, JS, WordPress

• 

  Western Union

  Oct 2022 - now

  - Leading Major Incident handling- Leading technical support troubleshooting conference calls- Leading monitoring and alerting efforts for multiple services and applications- Leading troubleshooting incident calls, including but not limited to: Database problems (Garage Collection problems, long running queries, etc.), Application error events, Infrastructure problems (response time degradation, high failure rate, etc.), Server problems, AWS Cloud issues, Network problems- Incident impact assessment and prioritization- Daily Incident Report management- Stakeholder and Partner Communication management- Leading new partners integration and support- Escalation management- Cooperation with vendors providing 3rd party services- 1st and 2nd level application support- Service transition and acquisition active participation- Continuous service and procedure improvement efforts- Global project participation- Newcomers trainingEnterprise Technology Operations Center Show less

  • Senior Technical Support Analyst

    Apr 2023 - now

  • Technical Support Technician

    Oct 2022 - Apr 2023